IT Support Specialist

POSITION SUMMARY: Configures installs and repairs personal computing hardware and software systems and provides technical assistance and training to business users. Ensures all applications used to perform business functions are performing as indented and optimally.

ESSENTIAL FUNCTIONS:

• Inspects personal computing equipment and configures it to meet user requirements.
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors keyboards printers and disk drives.
• Loads specified software packages such as operating systems business applications and office programs onto computing devices.
• Responds to customer inquiries concerning systems operation and diagnoses system hardware software and operational problems.
• Instructs customers in proper use of equipment and software.
• Recommends or preforms minor remedial actions to correct problems.
• Coordinates and communicates activities with help desk network services or other information technology groups.
• Provides status updates and completion information to manager ticket tracking system and/or users via voice mail email or inperson communication.
• Create and maintain documentation on systems software and processes used for support.
• Replaces defective or inadequate software packages
• Refers major hardware problems to service personnel for correction.
• Understand business model department functions and processes to offer suggestions regarding IT solutions
• Participate in oncall rotation with nights weekends and holidays possible.
• End to end user support will be conducted via phone calls onsite through remote tools and VPN connections
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent
• 1 year certificate from college or technical school preferred.
• Years of experience: 13 years of related experience or a combination of education and experience.

KNOWLEDGE SKILLS AND ABILITY:

• Software/application support: Microsoft OS Serverand 2016 Windows 10/11
• PMS Hotel and POS systems installation and support
• Printer support
• Adobe Suites
• Internet browsers
• Office suite
• Cell Phones
• Tablets
• Helpdesk call support
• Hardware support: Desktop Laptops Cabling Phone systems
• Excellent verbal and written communication skills are essential
• The ability to gather and organize information using a logical and systematic process.
• Recognize patterns and relationships in complex data; examine data to identify problems and draw appropriate conclusions; present alternative solutions to problems.
• Evaluate strengths weaknesses and results of alternative solutions and approaches to solving problems.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.

TRAVEL REQUIREMENTS:

• Occasional travel may be needed

PHYSICAL REQUIREMENTS:

Regularly: Computer Work walking sitting standing lifting up to 50 lbs.

Additional Physical Requirements:

• While performing the duties of this Job the employee is regularly required to stand walk use hands; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop kneel crouch or crawl. The employee must regularly lift and /or move up to 25 pounds at times will need to lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision and depth perception.
• While performing the duties of this Job the employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals. The noise level in the work environment is usually moderate.

INDEPENDENT JUDGEMENT:

Performs tasks and duties under general supervision using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures policies and practices.

LOCATION:

This position is located in Hollister Missouri and is not a remote position.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise our restaurants worldclass resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race color creed religion sex pregnancy sexual orientation gender identity age national origin ancestry citizenship status disability veteran status genetic information or any other basis protected by applicable federal state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process please visit your nearest location or contact us at