Technical Support Representative
Technical Support Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
This position provides high quality telephonic technical support and problem resolution to customers each day in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training education experience or certifications to fulfill their daily responsibilities. This position will also assist with account related issues including ID/password assistance billing/invoice support and other general account related services. Representatives with advanced education experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition this position will work in a team environment to maximize individual and team performance.
Qualifications:
Bachelors degree in a technical field or equivalent experience.
12 years job related experience.
Experience with software support (technical troubleshooting and usability support)
Experience with internet troubleshooting and website support
Experience with supporting accounting applications a plus.
Experience with enterprise technical support including software hardware and enterprise systems a plus.
Experience with support account/billing related assistance a plus.
Ability to adapt and multitask to support incoming calls email chat etc.
Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.
Ability to work with difficult customers and diffuse frustrating situations.
RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race color creed religion sex national origin citizenship status disability status protected veteran status age marital status sexual orientation gender identity genetic information or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system that individual should please contact or if you are based in the US you may also contact us on 1.855.833.5120..
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
