Customer oriented Investor Services Client Manager
Customer oriented Investor Services Client Manager
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Job Description
Are you ready to take your career to the next level with Danske Banks Investor Services Client Management team We are seeking a Client Manager to support our corporate and institutional clients in Sweden ensuring their posttrade activities are seamless and efficient. As part of a dedicated team spanning Denmark Sweden Finland and Lithuania you will build bridges across the bank fostering strong client relationships.
About us
As a Client Manager in Investor Services you will support Swedish customers offering daily assistance to major Nordic corporate and institutional clients in their custody activities. We focus on our customers needs for post trade services which consists of a range of Investor Services products:
- Custody (Global Custody & Depositary Services) Asset Services Securities Settlement Tax
- Back & Middle Office Services
- OTC Clearing
- ETD Clearing
- FX Services
- Collateral Management
The team spearheads optimisation and transformational projects within Investor Services and the banks posttrade value chain. As a customerfacing role Investor Services Client Management ensures comprehensive accountability for meeting customer service needs across all Investor Services products.
The position can be in Stockholm Helsinki or Vilnius. Regular travelling to Sweden will be expected.
About the role
In this role you will gain expertise in custody and posttrade products along with a thorough understanding of market vendor and regulatory dynamics to effectively engage with the team customers and internal stakeholders.
Working with stakeholders you will drive initiatives and maintain focus to meet customer needs and timelines acting on behalf of the client. You will manage your own portfolio of Swedish clients serving as their primary Client Manager for daily support and posttrade queries.
You will:
- Collaborate with internal stakeholders e.g. Investor Services Sales Relationship Management Implementation Network Management IT Operational teams.
- Secure sustainable customer relations with a proactive and serviceminded approach.
- Lead and facilitate customer meetings.
- Participate in presales and adhoc client meetings.
- Train customers on our digital solutions guiding them guide through our digital transformation.
- Onboard new customers and expand services to existing ones.
- Lead and engage in various projects.
Your profile
To do well in this role you have to be customer and task oriented organised and eager to learn. You thrive working independently but you are still a flexible and reliable team member. Navigating the complexities of working with large corporate and institutional clients is essential.
Ideally you have experience in customerfacing roles or with the posttrade value chain in a financial institution.
As part of our team it is vital that you contribute to a good team spirit with an openminded approach and maintain highquality deliveries.
The position requires strong communication skills both written and spoken with fluency in Swedish and proficiency in English.
What we offer
We are looking for employees who seek to develop themselves and our organisation. A career at Danske Bank is an opportunity to develop grow and contribute to a culture of high aspirations. We offer a career at a leading Nordic bank with flexibility and an attractive working environment.
Interested
If you have any questions reach out to Natasha Rajovic Head of Investor Services Client Management:
Please note that we are processing applications on a continuous basis so we encourage you to apply as soon as possible.
Last day to apply is 5th of May.
Required Experience:
Manager
Employment Type
Full-Time
