Vice President Client Management

At Zelis we Get Stuff Done. So lets get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers providers and healthcare consumers. This platform serves more than 750 payers including the top 5 national health plans BCBS insurers regional health plans TPAs and selfinsured employers and millions of healthcare providers and consumers. Zelis sees across the system to identify optimize and solve problems holistically with technology built by healthcare expertsdriving real measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work inspiring others with your passion and dedication. Your career is a testament to your diverse experiences community involvement and the valuable lessons youve learned along the way. You are more than just your resume; you are a reflection of your achievements the knowledge youve gained and the personal interests that shape who you are.

Position Overview

The Vice President of Client Management is a senior leadership role responsible for overseeing the strategic direction and operational of the solution client management team. The solution client management team serves as single product experts and partner with Strategic Client Executives on Zelis enterprise and strategic clients to deliver exception client outcomes and results. Solution Client Managers are responsible for serving as product experts with a hyper focus on optimizing client solutions that leads to greater adoption utilization and outcomes. This role will focus on driving customer satisfaction retention and growth by developing and implementing effective client management strategies fostering strong client relationships and ensuring the delivery of an exceptional client experience.

What Youll Do

• Develop and execute the overall strategy for the SCM client management team focused on alignment with our vertical leaders strategic client executives and sales to achieve business objectives.

• Operational discipline ensuring the teams follow and improve upon current and future SOPs scorecards and roles and responsibilities. A significant focus of this role is designing and building strong crossfunctional partnerships and repeatable processes that drive client value and streamline internal processes. This team works closely with our BU Services and Product teams to serve as a client facing voice for any requests or problem solving and follows repeatable processes to deliver value at scale.

• Align client management and product strategies with the companys vision mission and goals.

• Identify opportunities for growth and expansion within existing clients.

• Lead mentor and develop a highperforming and disciplined client management team.

• Set clear performance expectations provide regular feedback and conduct performance evaluations.

• Foster a collaborative and customercentric culture within the team.

• Monitor client performance identify areas for improvement and implement corrective actions as needed. Own revenue target for the team and report on progress and opportunities regularly to executives.

• Collaborate with vertical leaders strategic client executives and crossfunctional teams to ensure seamless service delivery and client satisfaction. This role will require matrixed management and tight collaboration with peers.

• Stay informed about industry trends market conditions and competitor activities to identify potential business opportunities. Become an expert and evangelist of Zelis products and solutions. Create a team that can go deep as technical and solution advisors.

• Establish and track key performance indicators (KPIs) to measure the effectiveness of client management initiatives.

• Partner with Product Leadership and Client Experience Voice of the Customer to provide and prioritize key product themes feedback and recommendations to incorporate into product roadmap to improve over client experience and outcomes

• Champion a customerfirst approach across the organization ensuring that client needs and expectations are met or exceeded.

• Address and resolve escalated client issues and complaints in a timely and satisfactory manner.

What Youll Bring to Zelis

• Bachelors degree in business administration Marketing or a related field; MBA or advanced degree preferred.

• 12 years of experience in client management customer success sales services or a related field with at least 5 years in a senior leadership role.

• Proven track record of successfully managing and growing key clients.

• Strong leadership and team management skills with the ability to inspire and motivate a diverse team.

• Experience building and scaling processes in enterprise organizations.

• Analytical thinker who makes sense of data and delivers actionable strategies based on trends and insights.

• Operational leader with proven ability to design and execute simple processes out of the complex with a laser focus on outcomeoriented client value delivery.

• Excellent communication negotiation and interpersonal skills.

• Strategic thinker with the ability to develop and execute effective client management Strategies and outcome driven engagements.

• Strong analytical and problemsolving skills with the ability to use data to drive decisionmaking.

• Experience working with healthcare payors is preferred.

• Ability to travel up to 25

Our Values and Culture

We are always thinking about life beyond the laptop and how we can drive positive change for our clients our associates and our communities. Our IMPACT Value Behaviors are how we elevate that thinking and turn it into action:

• Drive Innovation

• Embrace a Growth Mindset

• Put People First

• Act With Agility

• Champion Collaboration

• Build Trust

We look at the big picture when it comes to our associates and our culture. We work to effectively build a thriving exciting experience for our associates. We leverage these values to continuously evolve an awardwinning culture that has a longevity greater than the novelty of a ping pong table in the break room. Our idea of a great workplace is where we can show up as our authentic selveswhich is the best way to bring together extraordinary talented people who feel empowered to make a positive IMPACT.

A Lot of Respect

This is a collaborative organization where everyone is on your team. Each personfrom the newest intern to the CEOis in their position because they are an expert and they view you with the same lens. No matter who you are where you sit in the organization or the span of your tenure everyone at Zelis is treated with respect.

We respect your time (so much so that we arent asking you to write a cover letter). We make sure you have time to focus by offering MeetingFree Wednesdays as well as time for you with Zelis Cares Fridays early dismissal.

We respect and prioritize worklife balance. With flexible PTO a hybrid/remote work environment and a culture that encourages disconnecting after hours we ensure you have the time and space to manage lifes surprises and fully engage outside of work. Working 9 to 5 isnt just a hit song; we respect business hours and promote wellness offerings to keep you at your best both on and off the clock.

We respect diverse opinions. There are always seats at the table and were eager to add more chairs. We continue to build our Diversity Equity and Inclusion initiatives including training guest speakers associateled Business Resource Groups inoffice DEI events and more.

We respect that everyone has different needs. Zelis has built and continues to add to our benefits offerings by including medical dental 401k fertility and family building education assistance pet insurance menopause and midlife care and more.

We respect YOU. As an Equal Opportunity Employer we believe that everyones voice has a place in the chorus. We encourage members of traditionally underrepresented communities to apply.

Location and Workplace Flexibility

We have offices in Atlanta GA Boston MA Morristown NJ Plano TX St. Louis MO St. Petersburg FL and Hyderabad India. We foster a hybrid and remote friendly culture and all our employees work locations are based on the needs of the position and determined by the Leadership team. Inoffice work and activities if applicable vary based on the work and team objectives in accordance with Company policies.

Our Values and Culture

We are always thinking about life beyond the laptop and how we can drive positive change for our clients our associates and our communities. Our IMPACT Value Behaviors are how we elevate that thinking and turn it into action:

• Drive Innovation

• Embrace a Growth Mindset

• Put People First

• Act With Agility

• Champion Collaboration

• Build Trust

We look at the big picture when it comes to our associates and our culture. We work to effectively build a thriving exciting experience for our associates. We leverage these values to continuously evolve an awardwinning culture that has a longevity greater than the novelty of a ping pong table in the break room. Our idea of a great workplace is where we can show up as our authentic selveswhich is the best way to bring together extraordinary talented people who feel empowered to make a positive IMPACT.

A Lot of Respect

This is a collaborative organization where everyone is on your team. Each personfrom the newest intern to the CEOis in their position because they are an expert and they view you with the same lens. No matter who you are where you sit in the organization or the span of your tenure everyone at Zelis is treated with respect.

We respect your time (so much so that we arent asking you to write a cover letter). We make sure you have time to focus by offering MeetingFree Wednesdays as well as time for you with Zelis Cares Fridays early dismissal.

We respect and prioritize worklife balance. With flexible PTO a hybrid/remote work environment and a culture that encourages disconnecting after hours we ensure you have the time and space to manage lifes surprises and fully engage outside of work. Working 9 to 5 isnt just a hit song; we respect business hours and promote wellness offerings to keep you at your best both on and off the clock.

We respect diverse opinions. There are always seats at the table and were eager to add more chairs. We continue to build our Diversity Equity and Inclusion initiatives including training guest speakers associateled Business Resource Groups inoffice DEI events and more.

We respect that everyone has different needs. Zelis has built and continues to add to our benefits offerings by including medical dental 401k fertility and family building education assistance pet insurance menopause and midlife care and more.

We respect YOU. As an Equal Opportunity Employer we believe that everyones voice has a place in the chorus. We encourage members of traditionally underrepresented communities to apply.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you dont meet 100 of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process please email .

Disclaimer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability status protected veteran status or any other characteristic protected by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities duties and skills from time to time.