Senior Quality Assurance Analyst
Senior Quality Assurance Analyst
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1 Vacancy
Job Description
- Evaluate and monitor IT service desk operations to ensure compliance with quality standards and ITIL best practices.
- Develop and implement quality assurance processes and procedures to enhance service delivery and efficiency.
- Conduct regular audits and assessments of service desk performance identifying areas for improvement and ensuring adherence to service level agreements.
- Collaborate with IT teams to address quality issues provide feedback and drive continuous improvement initiatives.
- Prepare and present reports on quality metrics performance analysis and service desk trends to support strategic decisionmaking.
Requirements
- Relevant National Diploma.
- ITIL certification.
- 5 years of experience as a Quality Assurance Analyst within an IT service desk environment.
Required Experience:
Senior IC
Employment Type
Contract
