Box Office Associate
Box Office Associate
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Job Description
TITLE:Box Office Associate
STATUS:Part Time Non Exempt
DIVISION:Marketing/Audience Services
REPORTS TO:Audience Services Director
POSITION AVAILABLE:Applications Accepted Year Round
THE POSITION
Box Office Associates are responsible for processing ticketing requests and providing a high level of customer service to all patrons and guests. This position will assist with box office operations during the run of shows and staff the WillCall desk during box office hours. This position reports to the Audience Services Director with oversight by the Associate Box Office Manager and the Manager on Duty.
This public facing position is the primary point of contact for Studio Theatre with whom audiences will interact on a regular basis.
The position is parttime with a varied scheduled 020 hours weekly) with required night and weekend availability. This job requires work to be performed onsite at Studio Theatre.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Key duties of the House Manager include but are not limited to:
Sell and process all ticket sales in Tessitura including single tickets subscriptions and exchanges.
Support the box office team in efforts including inbound and outbound phone calls will call operations and email correspondence.
Maintain the highest level of customer service by corresponding with patrons in a timely manner and troubleshooting ticketing issues.
Adhere to proper data management standards in Tessitura to ensure database and institutional information are up to date.
Foster a work environment that embodies Studios commitment to be a supportive and antiracist workplace.
Investment in Studio Theatres Mission Values and a commitment to itsAntiRacism Statement.
SKILLS AND QUALIFICATIONS
Studio Theatre is seeking an individual with considerable talent passion for the theatre and ability to advance institutional aims. We expect a candidate will have:
Customer service experience or experience working with the general public; front of house and box office experience is a plus but not required.
Preference will be given to applicants familiar with ticketing software (preferably Tessitura) or CRM database.
Strong computer skills and knowledge of Microsoft Office Suite. Must be comfortable working at a computer for extended periods of time.
Strong organizational skills attention to detail and ability to multitask in fast paced environments.
Excellent written and verbal communication skills.
Commitment to diversity equity inclusion and enthusiasm to work with teams with diverse identities. Commitment to Diversity Equity and Inclusion and enthusiasm to work with teams with diverse identities.
This position requires:
Working at a computer for extended periods of time (Screen time accounts for 75 to 100 of hours on shift)
COMPENSATION
This position is a parttime hourly nonexempt position with an hourly rate of $17.16/hour. This positions weekly hours vary depending on the show and event schedule and there is no guarantee of hours.
APPLICATION
If you need assistance filling out the form please emailor call 202.232.7267 x 0 for assistance. Proof of COVID vaccination is not required at the application stage but may be required if a job offer is extended.
Studio Theatre is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theatre field are strongly encouraged to apply. We are committed to creating a diverse and inclusive environment and all qualified applications will receive consideration for employment without regard to race color religion gender gender identity or expression marital or familial status sexual orientation national origin disability age or veteran status.
Required Experience:
IC
Employment Type
Part-Time
