Scheduling Specialist-San Francisco
Scheduling Specialist-San Francisco
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-04-2025
Job Description
Scheduling Specialist
About Human Longevity Inc.
Human Longevity Inc. (HLI) is a privately held human health information technology and health care company founded by pioneers in the fields of genomics and stem cell therapy to revolutionize human health and the practice of medicine. Using advances in genomic sequencing the human microbiome metabolomics informatics computing and cell therapy technologies HLI is building the worlds most comprehensive knowledge base of human genotypes and phenotypes as a basis for a variety of opportunities to help solve aging related disease and human biological decline.
Clients have access to state of the art physiologically quantitative clinical and behavioral testing that includes whole body MRI 4D echocardiography advanced biometric analysis and wireless digital monitoring that will serve as the basis of a truly personalized approach to health and longevity care.We are committed to revolutionizing human health and the practice of medicine.
Purpose of Job
The Human Longevity Scheduler is a client facing position ensuring efficient office operations and client satisfaction. The primary duty of this position is to support the scheduling of client appointments and Physician appointments. In addition this position will support client visits and provide administrative support to the medical team. This is an onsite fulltime position located in South San Francisco.
Tasks and Responsibilities
About Human Longevity Inc.
Human Longevity Inc. (HLI) is a privately held human health information technology and health care company founded by pioneers in the fields of genomics and stem cell therapy to revolutionize human health and the practice of medicine. Using advances in genomic sequencing the human microbiome metabolomics informatics computing and cell therapy technologies HLI is building the worlds most comprehensive knowledge base of human genotypes and phenotypes as a basis for a variety of opportunities to help solve aging related disease and human biological decline.
Clients have access to state of the art physiologically quantitative clinical and behavioral testing that includes whole body MRI 4D echocardiography advanced biometric analysis and wireless digital monitoring that will serve as the basis of a truly personalized approach to health and longevity care.We are committed to revolutionizing human health and the practice of medicine.
Purpose of Job
The Human Longevity Scheduler is a client facing position ensuring efficient office operations and client satisfaction. The primary duty of this position is to support the scheduling of client appointments and Physician appointments. In addition this position will support client visits and provide administrative support to the medical team. This is an onsite fulltime position located in South San Francisco.
Tasks and Responsibilities
- Schedule clients for medical intake inclinic visit for testing imaging review preliminary and comprehensive Return of Results meetings followup lab works and many more.
- Track clients return of results and followup appointments with daily schedule tracker to reschedule no shows as necessary.
- Manage all post visit activities and followups related to the initial Human Longevity visit.
- Respond to client calls and emails within 2 hours and triage as necessary while maintaining followup to ensure timely closure to client issues and needs.
- Welcomes staff guests and customers by greeting them professionally in person or on the telephone; answering or directing inquiries.
- Maintain confidentiality of employee information at all times including when visitors without an appointment are requesting staff information. Notify security if needed.
- Keep all paperwork and documents organized and facedown on the desk for confidentiality reasons.
- Screen all calls and take messages for those where its unclear of who to route the call to.
- Collaborate with Executive Assistant staff for communication involving the leadership they each support.
- Assist with the coordination of incoming and outgoing mail.
- Maintain confidentiality of sensitive information and documents.
- Anticipate and respond to changing situations.
- Oversee all practicing physicians nurse practitioners and the Medical Directors Calendars.
- Establish BestInClass Human Longevity experience for all clients.
- Superuser of Allscripts PM Allscripts EHR Salesforce and Outlook.
- Ensure all client information is accurate and captured in all internal systems.
- Confirm the correct product for the client and make adjustments as needed on the day of visit to correct any discrepancies.
- Confirm correct payment was collected prior to visit and collect or correct payment as necessary.
- Oversee and execute timely completion of additional projects.
- Establish update and maintain departmental files (paper and electronic) and records
- High School diploma or equivalent
- Experience in clientfacing environments
- Scheduling experience in a Health Care or Clinic environment
- Exceptional verbal and written communication skills with ability to adapt quickly
- Strong organizational and multitasking skills
- Demonstrated ability to work in confidential environments and operate with the utmost discretion
- Resourceful problem solver with careful attention to detail and consistent followthrough
- Ability to work independently and prioritize objectives throughout day in fastpaced environment
- Ability to work well with teams in an open environment
- Able to work 8hour shifts between 7:00 am to 6:00 pm
- Bachelors degree
- Experience in biotechnology pharmaceutical or healthcare settings
- Experience with Allscripts and/or Outlook
- Familiarity with HIPAA compliance requirements
- Open clinical environment
- Prolonged periods of sitting standing bending and kneeling
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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