Head of Service Operations 212400
Head of Service Operations 212400
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Job Description
Life on the team
This critical new role sits within the Transition and Transformation (T&T) team a core part of Group Managed Services (GMS). As a Programme Manage you will be responsible for the successful outcome and delivery of Managed Services transitions and transformations (to agreed quality time and budget constraints).The Programme Managers often need to collaborate strongly with the Customer Exec roles where the deal is of significant scale or complexity ensuring that their T&T Practice resource requirements and business outcomes are achieved.
What youll do
Your overall responsibility is for the successful outcome for the large/complex project or programme you are asked to lead; your responsibilities will be defined in the project control documentation.These will be delivered alongside the agreed financial outcome of the programme you lead. In support of this youre expected to broadly understand both what Computacenter sells and delivers and have a working knowledge of the technology/solution.
Youll be responsible for delivering your assignments in accordance with the Group Service Takeon Receive handover from Deal Acceptance
Handover from the Sales Teams (Solution/Service designer min)
Kickoff meetings with client & Internal ISPs
Plan and manage Post Contract Verification with client.
Establish governance framework Transition Board etc.
Own Delivery of transition service ensuring the dependencies between ISPs are understood and proactively managed.
Engage with client and stakeholder representatives.
Ensure client dependencies are accepted by client and delivery is prompted.
Management of Risks Assumptions Issues and Dependencies
Deliver Transition using the Group Service TakeOn Framework
Manage the transition budget ensuring that monthly finance reports are completed with revised forecasts to completion with any variance to forecast being flagged and appropriate actions taken to ensure that the project remains on or under budget.
Completion of weekly project reports
Ensure products are delivered and signed off.
Manage Milestone Objective & Dependencies plan.
Manage Service Readiness and Cutover
Prepare Checkpoint 6 & Service Handover with Service Management representative.
Have a working knowledge of the Internal Service Providers and what services they provide in support of any project you are managing/delivering.
Identify key lessons learned from delivered projects share these with the rest of the GST Team and more widely in CC and apply these to future projects.
What youll need
Trained in Prince2 to Foundation level and working towards a Practitioner qualification or equivalent.
A demonstrable track record of delivering successful project outcomes endtoend.
Good interpersonal skills and ability to build relationships reduce conflict and step up to lead when required.
Aware of the need to be Emotionally Intelligent to adapt personal style and approach to meet specific customer needs.
Be able to understand the Business outputs required from your assignment or the project you are leading.
Skilled user of Microsoft applications: Word Excel PowerPoint Outlook & Project and other relevant tools.
Good literacy and numeracy skills.
About us
With over 20000 employees across the globe we work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and helping our customers to source transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations driving digital transformation and enabling people and their businesses.
Required Experience:
Director
Employment Type
Contract
