Field Service Engineer - based in DresdenGermany
Field Service Engineer - based in DresdenGermany
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Job Description
Introduction to the job
ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster cheaper more energyefficient microchips. We design develop integrate market and service these advanced machines which enable our customers the worlds leading chipmakers to reduce the size and increase the functionality of their microchips which in turn leads to smaller more powerful consumer electronics.
Due to the anticipated growth in Dresdens Semiconductor industry with the startup of the new ESMC joint venture we are looking to expand our Dresden Team with skilled Engineers.
You want to build success join us to support our Customers needs. Help our Customer to stay competitive in the market. And be part of the exciting industry expansion.
The Customer Support Engineer provides onsite Support at our Customers Fabs through the performance of repairs and maintenance of complex Lithography Equipment. The Customer Support Engineer troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources. The work is to be performed in shift schedule.
Role and responsibility
The Field Service Engineer (FSE) is part of the Customer Support (CS) organization which is responsible for the repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of knowhow to the customer. The FSE an ambassador for ASML is the first line of support for the repair and maintenance of the ASML Systems. The FSE will interface with the customers peers Technical Support Engineers (TSE) onsite or remote and staff management to assure timely and accurate support. The FSE must be able to clearly communicate between key stakeholders of technical organizational and operational stakeholders in relation to drive availability to their specific customer. Provide our customer with a quality experience by utilizing planning problemsolving and communication skills. Develop an ongoing relationship of trust and reliability with customers
and coworkers.
- Analyze and diagnose problems and make appropriate repairs according our processes and using Best Known Methods (BKM)
- Execute regular maintenance and implement upgrades
- Document your work and create accurate reports accurately maintain/document time and work actions
- Monitor system performance
- Drive improvement via proper channels
- If needed effectively escalating problems to the next higher level
- Ability to work in Day/Night Shift pattern
- Possess an international driving license
Education and experience
- Bachelor degree or Statecertified technical engineer in an Engineering field (e.g. Mechanical Engineering Electrical Engineering or Mechatronics) or work experience.
- Preferred is 25 years of relevant work experience
- Experience with technical customer support
- Strong handson and troubleshooting skills
Personal skills
- Good communication skills fluent in English and German desirable
- Ability to work in a highpressure environment.
- Strong logical thinking problem solving skills and show attention to details
- Take ownership and responsibility be able to adapt to changing customer circumstances
- Be a strong team player within a multicultural environment
- Domestic and international travel may be required up to 20
- Quality 1st mindset
Other information
This position requires access to U.S. controlled technology as defined in the United States Export Administration Regulations. Qualified candidates must be legally authorized to access such U.S. controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access U.S. controlled technology.
This position requires access to controlled technology as defined in the United States Export Administration Regulations 15 C.F.R. 730 et seq.. Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML Read our frequently asked questions.
Employment Type
Full-Time
