Customer Support Specialist with German
Customer Support Specialist with German
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Job Description
Salary range: PLN gross OTE (On Target Earning)
Team:Revenue Sales Customer Support
Place of work:Warsaw hybrid
About us:
Meet Packhelp. Were an international group of over 160 professionals who are helping nearly 50000 companies across the World. On the outside were a packaging company but look a little closer and youll see were one of the fastestgrowing tech companies in Europe that have raised over 50M from leading international investors.
Were on our journey to become a leading global packaging marketplace. That is why we are looking for an experiencedCustomer Support Specialist with German!
InCustomer Support you will be taking care of the customers needs by providing and delivering professional highquality support and assistance before during and after the customers requirements are met. We are looking for a people person full of patience empathy and energy to join our Customer Support team.
Requirements:
- FluentEnglish and German are a must
- Previous experience in a customerfacing position would be a plus
- Desire to work in a resultdriven startup
- Great written and verbal communication skills
- Problemsolving mindset
- Empathy and positive attitude toward customers
- Ability to work both independently and in a group
- Eagerness to learn
- An open mind and the ability to work in a fastpaced environment
Bonus points:
- fluency in Polish German Spanish or Italian
Responsibilities:
- Maintaining a positive empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers mainly through email
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders forms applications and requests
- Keeping records of customer interactions transactions comments and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
Benefits:
- Topnotch HQ 2500 square meters filled with tech and goodies. All in a great location close to the city center and with access to free parking spaces
- Remotefriendly workplace hybrid or remote model of work (depending on your location) and all the resources you need to set up your home office
- The best possible tools easy access to the latest technology our own apps a Macbook and industrystandard software
- Health & Wellness private healthcare life insurance mental health support and a subsidized MultiSport card
- Fair compensation performancebased pay raises and bonuses for employee referrals
- Career development internal workshops training sessions and your own personal learning budget
- Work from the places you love mostpossibility to work remotely from anywhere in the world for up to 90 days a year****
- Vacation & time off26 paid vacation days and 1 extraBetter Future Dayfor actively making our world a better place
More about us:
We are experts in the unboxing experience. We create revolutionary technology that supports the growing packaging needs of all business models. Our proprietary software unleashes creativity speeds up packaging development and automates mundane tasks. Above all else we help connect brands with sustainable yet affordable packaging solutions.
While Packhelp HQ is based in Poland our thriving community of product engineers creatives marketers and more work around the globe in countries such as Spain France and the Netherlands. In 2021 we revamped the Packhelp office to be an inclusive supportive and engaging space no matter where our awesome employees are based. Come and see for yourself!
IMPORTANT: Packhelp only contacts candidates via email or phone. We do not use external providers to process candidates offer letters nor do we require an upfront payment to participate in our recruitment process. If you come across a similar situation please report it to the relevant authorities.
PERSONAL DATA PROCESSING INFORMATION CLAUSEFOR JOB OR COOPERATION CANDIDATES
Pursuant to Art. 131 and 2 of Regulation (EU) 2016/679 of the EuropeanParliament and of the Council of 27/04/2016 on the protection of natural persons withregard to the processing of personal data and on the free movement of such dataand repealing Directive 95/46/EC (General Data Protection Regulation) (OJ L 119 p.1 hereinafter: GDPR I hereby inform you that:
1. The controller of your personal data is Packhelp S.A. based in Warsaw ul.Kolejowa 5/7 01217 Warsaw entered into the Register of Entrepreneurs keptby the District Court for the Capital City of Warsaw in Warsaw 13thCommercial Division of the National Court Register (KRS) under KRS number:NIP:REGON:(hereinafter:Controller)
2. Direct contact with the Controller is possible at the Controllers address: ul.JulianowskaPiaseczno or at the email address:
3. The Controller has appointed a Data Protection Officer who can be contactedin personal data protection matters at the following email address:
4. Your personal data will be processed:
- in the case of recruitment for the position indicated in theadvertisement to conclude an employment contract under theprovisions of the Labour Code i.e. pursuant to Art. 61(b) and (c) of theGDPR in connection with Art. 221 1 of the Labour Code regarding firstand last name date of birth contact details education professionalqualifications and previous employment and regarding personal datacategories other than the abovementioned ones such data will beprocessed on the basis of your consent i.e. pursuant to Art. 61(a) ofthe GDPR
- in the case of recruitment for the position indicated in theadvertisement for the purposes of concluding a civil law contract onthe basis of your consent i.e. pursuant to Art. 61(a) of the GDPR
- in the case of your consent for the purpose of future recruitmentprocesses i.e. pursuant to Art. 61(a) of the GDPR.
5. Your personal data may be made available to entities supporting theController in its activities on our behalf in particular to providers of IT andhosting services and tools entities providing legal services entities supportingthe recruitment procedure as well as the Controllers associates andemployees to the extent to which they are authorised to process your personaldata in connection with the recruitment procedure while it is possible totransfer data to a third country where any of the abovementioned entitiesprocesses data in a third country and only in a situation where the relevantlegal requirements are met i.e. when the European Commission hasestablished an adequate level of protection or through contractual clausesapproved by the European Commission or in the presence of appropriatesafeguards about which you may be informed
6. Providing your personal data is voluntary but necessary for participation inthe recruitment process to the extent required by the provisions of the Labourversion 2.0Packhelp S.A. based in Warsaw ul. Kolejowa 5/7 01217 Warsaw entered into the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw 13th Commercial Division of the National Court Register (KRS) under KRS number:NIP:REGON:Code. Otherwise the provision of your personal data is voluntary and in thecase of personal data processing on the basis of consent you may withdrawyour consent at any time.
7. Your personal data will be processed for the duration of the recruitmentprocess and for a period of 2 years after its completion (for the purposes offuture recruitment) provided that you consent to it.
In connection with your personal data processing you have the following rights:
1. the right to access your data and receive copies thereof
2. the right to rectify (correct) your data
3. the right to erase data (if in your opinion there are no grounds for processingof your personal data you may request their erasure)
4. the right to restrict the personal data processing (you may request therestriction of your personal processing only to their storage or theperformance of the agreed actions if in your opinion we have incorrect dataor we process them without legal grounds or you do not want us to erasethem because you need them for the purpose of exercising or defendingclaims or for the duration of an objection made regarding the processing ofdata
5. the right to object to data processing
6. the right to data portability (you have the right to receive from us in astructured commonly used and machinereadable format your personal datawhich have been provided to us on the basis of your consent or on the basis ofthe concluded contract and you may request that such data be sent directlyto another entity
7. the right to lodge a complaint with a supervisory authority (if you believe thatwe process your personal data unlawfully you may file a complaint with thePresident of the Personal Data Protection Office or another competentsupervisory authority)
8. the right to withdraw your consent to the processing of personal data (at anytime you may withdraw your consent to the processing of personal data on thebasis of your consent and the withdrawal of consent does not affect thelawfulness of processing based on your consent before its withdrawal).
Personal data will be processed both in paper and electronic form in ITsystems however the Controller will not make automated decisions (includingin the form of profiling).
Required Experience:
Manager
Employment Type
Full-Time
