Patient Services Coord II
Patient Services Coord II
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Job Description
Performs all duties that are the responsibility of a Patient Service Coordinator I
Performs all checkin and out functions as outlined by the MGH/MGPO Front Desk Standards of Operations.
Provides support and information to providers to problem solve and manage complex administrative patient issues
Performs the daily management of encounter form processing and reconcilement.
Ensures the completeness of all forms and performs basic ICD9 coding as required to complete visit encounter forms for processing
Understands all HMO Managed Care and other Third Party Insurers. Functions as a resource for patients around managed care plans insurance and referral issues with an ability to perform electronic insurance verification.
Understands financial services and selfpay resources and provides patients with information as needed.
Triages and manages more complex telephone calls utilizing courteous customer service skills.
Maintains confidentiality and privacy which is consistent with HIPAA guidelines.
Completely performs and is a resource to other team members in all revenue enhancement activities including but not limited to registration verification copayment collection cash management encounter form reconcilement etc.
Schedules patient appointments and creates referral Shells/Template for specialty visits and diagnostic testing as required. Coordinates the scheduling of diagnostic testing.
Coordinates and tracks referral appointments and visits for decrementation.
Provides cross coverage for other Practice staff members for absences vacations etc. and during variations in workflow as needed
Assists with training and orientation of new staff where applicable.
Performs all other related tasks which would facilitate the flow of patients through the practice or which would enhance the quality of service to patients.
Works on special projects as directed.
Employment Type
Full-Time
