Information Technology Account Manager Vacancy
Information Technology Account Manager Vacancy
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Job Description
Definition
The Columbus Department of Technology (DoT) is currently seeking candidates to replace a vacancy on the Information Technology Account Manager team. This customerfacing position will help DoT continue to strengthen partnerships with outside departments ultimately leading to successful delivery of technology services and support.
Under direction is responsible for analyzing departmental technology requirements coordinating the implementation of the technology systems within the departments and overseeing the of servicelevel agreements between the departments and the Department of Technology (DoT); performs related duties as required.Examples of Work
(Any one position may not include all of the duties listed nor do the examples cover all of the duties that may be performed.
Consults with department representatives to optimize the of the departments business processes needs and expectations as they relate to technology requirements and goals;
Analyzes and reviews the departments technology requests ranging from help desk tickets to implementation of new systems;
Prepares and monitors departmental budgets for information technology needs and drafts language for of the budget;
Analyzes the current available third party systems to determine compatibility with and adaptability to the departments needs and the Citys technical capabilities; reviews and analyzes department requests for additional services and equipment to determine feasibility of obtaining resources;
Collaborates with technical specialists in areas such as database and programming to adapt systems to specific departmental requirements; identifies potential problems and recommends solutions;
Coordinates the testing and implementation of departmental technical systems with Department of Technology staff department personnel and/or consultants to ensure adherence to budget schedule and scope;
Prepares monitors modifies and renews servicelevel agreements (SLAs) for City departments and third party vendors; evaluates and documents the systems effectiveness efficiency ease of use and fulfillment of objectives; provides postimplementation support for newly implemented systems;
Assists in providing price proposals software and hardware specifications for use in servicelevel agreements budget planning competitive bidding and procurements;
Develops and submits information technology requests for application development and maintenance enhancements utilizing the appropriate documentation;
Provides routine status reporting to senior leadership at City departments and the Department of Technology on current and proposed information technology initiatives;
Prepares advisory findings for senior leadership in the directors office at the Department of Technology on all pertinent matters relating to the application of information technology within their assigned department(s);
Attends seminars and participates in training to remain current with information technology principles and practices.
Minimum Qualifications
Possession of a bachelors degree and three 3 years of experience evaluating and implementing technology systems for business solutions. Substitution(s): Additional experience as listed above may be substituted for the required education on a year for year basis. Possession of a masters degree may be substituted for one 1 year of the required experience.
Test/Job Contact Information
Recruitment #: 250603V1
Employment Type: FullTime
Should you have questions regarding this vacancy please contact:
Kim Hetterscheidt
Department of Technology
Division of Information Services
1111 E Broad St
Columbus Ohio 43205
P: 614 6450367
E:
The City of Columbus is an Equal Opportunity Employer
Required Experience:
Manager
Employment Type
Full-Time
