TECHNICAL CLIENT SERVICES MANAGER fmd
TECHNICAL CLIENT SERVICES MANAGER fmd
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
Your Role
As a Technical Client Services Manager youll be part of a global team providing exceptional support to our customers throughout their journey with 360T one of the leading Foreign Exchange platforms worldwide. Youll tackle a diverse range of tasks in a stimulating SaaS environment serve as the primary contact for our clients and enjoy significant growth opportunities. This role includes weekend availability offering flexibility and variety in your work schedule.
Your Responsibilities
- Deliver outstanding service to both new and existing customers
- Cultivate and maintain strong relationships with key client intermediaries
- Address and resolve technical issues or business workflow challenges during initial client interactions
- Assist clients in diagnosing hardware infrastructure problems
- Identify software issues and collaborate with internal teams to find solutions
- Efficiently manage the escalation process for unresolved incidents
- Investigate and resolve trading issues
- Conduct regression testing across our platforms full range of products and features
- Support account managers and clients during go live phases resolving connectivity and technical issues with our Javabased client software
- Keep your knowledge of company products and services uptodate and share it with
Your Profile
- Bachelors degree in a related field university degree or equivalent; computingbased disciplines preferred but other degrees considered based on experience
- Understanding of fundamental IT concepts: Java TCP/IP MacOs Windows web technology log file analysis performance/connectivity troubleshooting
- Experience in client services middle office or back office within a global markets sales & trading division FX or treasury environment
- Exceptional customer service skills detailoriented and servicefocused
- Excellent organizational skills ability to work under pressure and meet tight deadlines
- Ability to communicate technical/product information to nontechnical audiences
- Selfmotivated with a proactive work ethic and consistently high output
- High proficiency in spoken and written English
- Willingness to work on weekends offering flexibility and variety in your work schedule
Our Offer
- Clear career path: Possibility to switch between Software Development teams according to interests projects and skills
- Regular Performance Appraisals: Continuous feedback to help you grow and excel
- Learning and Development: Access to growth opportunities including our internal 360T Academy
- Diverse Culture: Work in a multinational multicultural environment that values collaboration and inclusion
- Team Bonding: Enjoy social gatherings and a supportive team atmosphere
How to Apply
If your background and qualifications meet these specifications please forward your application including your salary expectation and the earliest starting date by clicking the Apply button.
Contact
Irune Del Buey
People & Culture Manager
Send email
Grneburgweg 1618
60322 Frankfurt am Main
People & Culture Manager
Send email
Grneburgweg 1618
60322 Frankfurt am Main
About us
360T is a regulated global marketplace for Foreign Exchange (FX). As Deutsche Brse Groups powerhouse for FX 360T provides a broad range of trading solutions and related services to both buyside and sellside firms.
Since its inception in 2000 the company has developed and maintained a stateoftheart multibank portal for foreign exchange cash and money market products. It has recently expanded its instrument offering to include crypto NDFs and commodities (base metals and energy).
With over 2900 buyside customers and more than 200 liquidity providers across 75 different countries 360T is uniquely positioned to connect the global FX industry.
Headquartered in Frankfurt am Main Germany 360T maintains subsidiaries in New York 360 Trading Networks Inc) London 360 Trading Networks UK Ltd) Singapore 360T Asia Pacific Pte. Ltd. Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd) Kuala Lumpur 360 Trading Networks Sdn Bhd) and Dubai 360 Trading Networks (DIFC) Limited).
Since its inception in 2000 the company has developed and maintained a stateoftheart multibank portal for foreign exchange cash and money market products. It has recently expanded its instrument offering to include crypto NDFs and commodities (base metals and energy).
With over 2900 buyside customers and more than 200 liquidity providers across 75 different countries 360T is uniquely positioned to connect the global FX industry.
Headquartered in Frankfurt am Main Germany 360T maintains subsidiaries in New York 360 Trading Networks Inc) London 360 Trading Networks UK Ltd) Singapore 360T Asia Pacific Pte. Ltd. Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd) Kuala Lumpur 360 Trading Networks Sdn Bhd) and Dubai 360 Trading Networks (DIFC) Limited).
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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