Parts to Service Consultant
Parts to Service Consultant
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Job Description
Job Title: Parts to Service Consultant
Department: Parts & Service
Location: Mile High Harley Davidson Aurora
Reports To: Parts Manager & Service Manager
Employment Type: FullTime
Job Summary:
The Parts to Service Consultant acts as a key liaison between the Parts and Service Departments ensuring seamless communication and workflow between technicians service advisors and parts personnel. This role focuses on sourcing and delivering parts efficiently maintaining accurate inventory levels and enhancing customer satisfaction by supporting the timely completion of service repairs.
Key Responsibilities:
Parts Support for Service Department
Work directly with Service Advisors and Technicians to identify and source necessary parts for scheduled repairs and maintenance.
Ensure all repair orders have the correct parts assigned and available before work begins.
Expedite special orders and backordered parts keeping Service personnel informed of ETAs and alternatives.
Verify warranty and policy parts ensuring correct documentation and returns.
Inventory & Ordering Management
Maintain an organized and wellstocked service parts inventory.
Monitor stock levels of highturnover items to prevent service delays.
Assist with ordering and receiving parts checking for accuracy and quality.
Process returns for unused or incorrect parts in a timely manner.
Communication & Customer Service
Work closely with Service Advisors to provide accurate pricing and availability for repair estimates.
Keep technicians informed of part status updates to minimize downtime.
Educate customers on available performance and customization options when applicable.
Ensure a professional and customerfocused experience for all internal and external interactions.
Administrative & Process Efficiency
Maintain accurate documentation for all parts transactions related to service repairs.
Utilize dealership management software (DMS) to track parts requests and movement.
Participate in regular meetings with Parts and Service teams to improve efficiency and address concerns.
Follow dealership and manufacturer policies regarding parts handling storage and disposal.
Qualifications & Skills:
Experience in motorcycle or automotive parts operations preferred.
Strong understanding of HarleyDavidson parts accessories and service operations.
Excellent organizational and multitasking skills.
Ability to communicate effectively with technicians service advisors and customers.
Proficiency in dealership management software (Lightspeed CDK or similar).
Ability to lift and move motorcycle parts safely (up to 50 lbs).
Passion for motorcycles and the HarleyDavidson brand is a plus.
Benefits:
Competitive salary based on experience.
Health dental and vision insurance options.
Employee discounts on parts service and merchandise.
Paid time off and holiday pay.
Ongoing training and career development opportunities.
Join our team and help riders keep their HarleyDavidson motorcycles performing at their best!
Required Experience:
Contract
Employment Type
Full-Time
