Project Support Specialist
Project Support Specialist
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
- Ensure adherence to Service Level Agreements (SLAs) across all operational tasks and services to meet business and customer expectations.
- Manage escalated and complex issues performing indepth analysis and ensuring timely effective resolution.
- Monitor internal processes for compliance with policies procedures and industry standards to ensure consistent highquality output.
- Conduct regular quality checks on team performance workflows and support activities to drive continuous improvement.
- Deliver constructive feedback to team members and collect productrelated insights to share with relevant stakeholders.
- Perform operational support tasks such as content moderation labeling site monitoring or registration handling as needed.
- Communicate directly with clients as part of support or coordination activities ensuring a professional and servicefocused approach.
- Oversee daily shift operations including task allocation and team coordination to ensure smooth and efficient workflows.
- Prepare and adjust shift schedules based on workforce availability and workload changes ensuring optimal resource coverage.
- Execute additional tasks and projects as assigned by the client.
Requirements
Qualifications:
- Minimum of 2 3 years of experience as a Support Representative in a BPO customer service or related environment.
- Prior experience in shift coordination team leadership or operational support is highly preferred.
- Fluent in written and spoken English (C1 level or above).
- Typing speed of 230 characters per minute (CPM) or more; blind typing is an advantage.
- Demonstrated ability to make confident accountable decisions in highpressure situations.
- Excellent multitasking skills with the ability to work efficiently using dual monitors.
- Strong verbal and written communication skills including the ability to deliver clear professional feedback and guidance.
- Previous experience in sales communication and conflict deescalation is an advantage.
- Highly selfmotivated with strong attention to detail and a commitment to delivering quality work.
- Exceptional organizational skills including experience with shift planning and resource management.
- Adaptable and capable of working in a fastchanging dynamic environment with shifting priorities.
- Fast learner with the ability to mentor and transfer knowledge to team members through handson support.
- Strong working knowledge of Microsoft Excel and Word; advanced proficiency is an advantage.
- Solid userlevel knowledge of Windows OS and common productivity tools.
- Prior experience in content moderation content tagging or registration handling is a strong advantage.
- Onsite Work Set Up (Makati) on shifting Schedules.
Benefits
HMO Holiday Pay
Qualifications: Bachelor s degree or relevant work experience in content moderation, trust & safety, or customer service. Senior Highschool graduates with 1 year experience are welcomed. Previous experience in content moderation, content tagging, or registration handling is a strong plus. Intermediate proficiency in written and spoken English. Ability to make confident, accountable decisions in time-sensitive and critical situations. Excellent multi-tasking skills, including the ability to efficiently work with dual monitors. Strong self-confidence and a commitment to delivering high-quality results. Capable of adapting to a fast-paced, dynamic work environment and managing shifting priorities. Quick learner with a proactive attitude and eagerness to improve. Basic knowledge of Microsoft Excel and Word; advanced proficiency is an advantage. Familiarity with Windows at a user level. Comfortable working onsite location (Makati) on a project basis.
Employment Type
Full Time
