Telecaller
Telecaller
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Job Description
Telecaller job involves engaging with potential and existing customers via phone to generate leads promote products/services and provide customer support often acting as the voice of the company.
Heres a more detailed breakdown of a typical Telecaller job description:
Core Responsibilities:
Outbound and Inbound Calls:
Making outbound calls to potential customers to promote products or services and handling inbound calls to address customer inquiries concerns and complaints.
Lead Generation and Sales:
Identifying and qualifying potential customers building rapport and persuading them to make purchases or schedule appointments.
Product/Service Knowledge:
Possessing a thorough understanding of the companys products or services including features benefits and pricing.
Customer Interaction:
Engaging with customers in a professional and courteous manner actively listening to their needs and providing clear and concise information.
Record Keeping:
Maintaining accurate records of customer interactions including notes followups and any relevant information in the CRM system.
Meeting Targets:
Contributing to team performance by meeting sales targets and achieving other performance goals.
Customer Relationship Management:
Building and maintaining strong relationships with customers to ensure satisfaction and loyalty.
Following Scripts and Procedures:
Adhering to company guidelines and scripts during interactions with customers to ensure consistency and effectiveness.
Employment Type
Full Time
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