Junior IT Engineer
Junior IT Engineer
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0-1years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a passionate and selfmotivated Junior IT Support Engineer to join our clients dynamic team. The ideal candidate will have 12 years of experience and a keen interest in developing their IT skills. You will be responsible for supporting a variety of IT systems and technologies including IT infrastructure enduser support help desk services and IT security. This role will allow you to work across a wide range of IT functions within a growing company that specializes in the financial sector. The role offers excellent opportunities for growth and skill development in a supportive environment.
Key Responsibilities:
- IT Infrastructure & Management:
- Assist in maintaining and supporting IT infrastructure including servers workstations network devices and telecommunications systems.
- Support the setup configuration and ongoing maintenance of workstations laptops and mobile devices.
- Help ensure that internal systems and networks run smoothly and perform optimally.
- Assist in coordinating software and hardware installations and updates.
- Support network infrastructure including routers switches firewalls and VPNs.
- Participate in cloud infrastructure management including virtual machines and cloud storage.
- Networking (LAN & WAN):
- Provide assistance in network troubleshooting ensuring connectivity between workstations servers and network devices.
- Monitor network performance ensuring it is operating efficiently.
- Assist in configuring and maintaining routers switches and firewalls under the guidance of senior team members.
- VOIP & Communication Systems:
- Assist with the setup and maintenance of VOIP systems ensuring reliable voice communication.
- Troubleshoot VOIP connectivity issues and provide support for IP phones and related hardware.
- IT Security:
- Help implement basic IT security measures including antivirus software and firewall configurations.
- Assist in conducting security audits and identifying vulnerabilities within the network and systems.
- Monitor security systems to detect and address potential threats in a timely manner.
- EndUser Support:
- Provide onsite and remote technical support for end users across multiple platforms (Windows macOS etc..
- Troubleshoot hardware software and network issues aiming to minimize downtime.
- Assist with user onboarding system configuration and training.
- Ensure that IT services meet user needs and maintain high levels of satisfaction.
- Help Desk Services:
- Assist with the management and monitoring of help desk tickets and ensure timely resolution of user requests.
- Escalate complex issues to senior IT engineers when necessary.
- Help update the knowledge base with userfriendly articles to empower endusers to solve common issues.
- Collaborate with team members to resolve complex issues and improve help desk efficiency.
- Backup & Recovery:
- Support backup processes and assist in verifying the integrity of backup data.
- Help in restoring data from backups when necessary
Requirements
Skills & Qualifications:
- Education & Experience:
- Bachelor s degree in Information Technology Computer Science or a related field (preferred but not required).
- 12 years of experience in IT support or a related field (juniorlevel).
- Technical Skills:
- IT Hardware & Software: Familiarity with managing and troubleshooting hardware (workstations network devices etc. and software (Windows macOS Office Suite).
- Networking: Understanding of LAN and WAN technologies including routers switches and basic networking troubleshooting.
- VOIP Systems: Basic experience with VOIP systems and devices (IP phones softphones).
- IT Security: Knowledge of basic security practices including antivirus software firewalls and user access controls.
- Cloud Infrastructure: Familiarity with cloudbased services such as Microsoft 365 or AWS is a plus.
- Support & Troubleshooting:
- Ability to diagnose and resolve technical issues effectively.
- Strong customer service orientation and the ability to communicate with users at all technical levels.
- Experience with help desk ticketing systems is a plus.
- Soft Skills:
- Good communication skills with the ability to explain technical concepts to nontechnical user and a customer focused view.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Ability to work independently and as part of a collaborative team.
- A proactive and detailoriented approach with a focus on delivering excellent customer service.
- Strong problem solving skills
- Certifications (Preferred but not required):
- CompTIA A Network or Security.
- Microsoft Certified: Windows Operating Systems or equivalent.
Additional Requirements:
- Willingness to learn and develop new IT skills in a growing company.
- Flexibility to work outside of regular hours for system updates maintenance or urgent technical issues.
- Strong interest in the IT industry and a commitment to continuous personal and professional development.
Benefits
- A collaborative and supportive team environment.
- Opportunities for professional development and training.
- Exposure to a wide variety of technologies and industries.
- Flexible working arrangements (where applicable).
- Competitive salary and benefits package.
- Hybrid position
Skills & Qualifications: Education & Experience: Bachelor s degree in information technology, Computer Science, or a related field (Advantage). Minimum of 5 years of experience in IT support, infrastructure management, and security. Technical Skills: Strong expertise in managing IT infrastructure (servers, workstations, networks, cloud platforms). Proficiency in network administration, including routing, switching, firewalls, and VPNs. Hands-on experience with various operating systems (Windows, macOS, Linux) and software applications. Strong understanding of IT security principles, tools, and best practices. Experience with database management and backup solutions. Knowledge of virtualization technologies (e.g., VMware, Hyper-V) and cloud computing (AWS, Azure). Support & Troubleshooting: Expertise in diagnosing and resolving complex technical issues in a timely manner. Strong customer service orientation and ability to interact effectively with end users. Ability to provide clear instructions and support to users with varying levels of technical expertise. Soft Skills: Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Strong organizational skills with the ability to manage multiple tasks and priorities. Ability to work independently as well as part of a collaborative team. Proactive, detail-oriented, and solution-focused with a strong commitment to continuous improvement. Strong problem-solving skills. Certifications (Advantage): CompTIA A+, Network+, or Security+. Microsoft Certified Solutions Expert (MCSE) or equivalent. Cisco Certified Network Associate (CCNA) or equivalent. Certified Information Systems Security Professional (CISSP) or Certified Ethical Hacker (CEH).
Employment Type
Full Time
