Systems and Infrastructure Engineer III AIMS Administrator
Systems and Infrastructure Engineer III AIMS Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
Are you open to relocating This position is based in Bentonville AR a vibrant and growing city known for its thriving arts scene beautiful outdoor spaces and strong sense of community. Walmart offers customizable relocation packages to support your transition and help you settle in comfortably.
Were looking for a highly skilled and experienced Systems and Infrastructure Engineer III to join Walmarts Productivity and Collaboration support team. In this role youll support multiple AI products Microsoft technologies and enterpriselevel systems ensuring high performance and excellent customer service. If you have experience as a technical team lead and a passion for driving seamless IT operations wed love to hear from you!
What Youll Do:
- Act as the technical lead on a level II support team allowing the growth and development of fellow associates technical and leadership qualities.
- Assist in building up support for multiple AI products that engineering product teams are working to implement in Walmarts environment.
- Provide next level customer support using various administrative tools and applications on issues that require advanced troubleshooting methods.
- Investigate trending issues that we receive as intake and work towards resolution of these issues with or without engineering assistance while working towards solutions to prevent the trends from reoccurring again.
- Work towards establishing new processes and ways of working or improve current processes to increase productivity or improve the customer experience.
- Collaborate with product engineering teams in working towards larger departmental goals projects product information and training purposes.
- Upkeep current knowledge base articles and documentation for product support that will allow for increased productivity and improved training for future onboarded associates or training of support desks.
Qualifications :
- Minimum 35 years experience in IT infrastructure with a focus on Microsoft technologies including Microsoft 365 Microsoft Administrator MS Exchange and Microsoft Office environments.
- Systems engineering experience with focus on AI products and different AI agents such as CoPilot Google Gemini ChatGPT and/or GenAI.
- Effective leadership skills and experience leading and mentoring teams.
- Excellent analytical and problemsolving skills with the ability to troubleshoot complex technical issues.
- Strong written and verbal communication skills with the ability to explain technical concepts to nontechnical users.
- High level of attention to detail and accuracy.
- Strong interpersonal skills demonstrating openness honesty and the ability to effectively navigate challenging situations by knowing when to step in and advocate while maintaining professionalism. Ability to approach conflicts with empathy and tact fostering collaboration and mutual respect.
- Strategic ways of thinking to help drive process improvements that will impact how we operate and help drive change for our customers.
- Capacity and openness to learn about new products that get onboarded as the department grows.
Preferred Qualifications and Experience:
- User administrator experience.
Benefits:
Beyond our great compensation package you can receive incentive awards for your performance. Other great perks include a host of bestinclass benefits maternity and parental leave PTO health benefits and much more.
Additional Notes:
Salary commensurate to experience and specialization compensation is negotiable.
Immigration sponsorship is available in this role.
Qualifications
IT infrastructure experience Leadership Microsoft (MS) 365 technologies Microsoft (MS) Administrator Systems engineering with AI focus
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
