Knowledge Architect
Knowledge Architect
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Salary Not Disclosed
1 Vacancy
Job Description
Your Career
We are seeking an experienced and innovative Knowledge Architect to join the Worldwide Shared Services (WWSS) organization. In this role you will help us build and qualityassure sales collateral.
Your Impact
You will qualityassure sales collateral such as reference architecture guides user guides web sites slidedecks illustrations and so on.
You will create processes and tools for using LLMs as a collateralmultiplier e.g. modifying existing documents for different audiences.
You will create processes and tools for using LLMs to extend quality assurance to materials that currently receive none.
You will produce publicready collateral.
You will help build tools to aid in the creation and distribution of the collateral.
You will propose and develop improvements to team efficiencies.
Qualifications :
Your Experience
Problem Solving and Communication
Expertise in synthesizing technical information and communicating it to disparate audiences
Expertise in quality assurance of collateral including deeming it fit for public consumption
Expertise in mentoring peers and refining their communication skills
Expertise in technical writing or editing
Expertise in acting upon customer feedback
Strong analytical and problemsolving skills
Technical Experience
Expertise with using Acrolinx
Proficiency in content management systems
Familiarity with cloudcomputing concepts and administration
Familiarity with networking fundamentals
Workload Management
Experience in using project management and problemresolution tools such as Asana and Jira
Familiarity with CI/CD workflows
Palo Alto Networks Cybersecurity Apprentice and Cybersecurity Practitioner certifications are a plus
Additional Information :
The Team
The WWSS team is dedicated to empowering Palo Alto Networks gotomarket teams through innovative solutions and strategic guidance to drive superior outcomes. We strive to equip our teams with the expertise and resources needed to make a meaningful and lasting impact with the customers we serve while achieving sales excellence.
Compensation Disclosure
The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for nonsales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $160000 $220000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship No. Please note that we will not sponsor applicants for work visas for this position.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- System Architecture
- Records Management
- Zendesk
- Customer Support
- Live Chat
- IT Service Management
- ITIL
- Sharepoint
- Metadata
- Knowledge Management
- Intelligence Analysis
- Content Management
