Customer Support Specialist I

A successful Customer Support Specialist will deliver comprehensive high quality support of various RE/MAX products and services. On this fastpaced team the Specialist will need to exemplify outstanding customer service skills as well as troubleshooting skills. The Specialist will have a passion for solving problems leveraging technology and helping others to promote customer success. Through collaboration and teamwork the Product Support team aims at delivering an exceptional experience to our customer each and every time.

Essential Duties:

• Demonstrates a constant sense of urgency during each customer interaction focusing on customer empathy and outstanding customer service
• Provide insight and resolutions to our agents/affiliates via phone chat and email through our ticketing system
• Provide key stakeholders regular reports as to the success of the Product Support team
• Works in high performing team environment where collaboration performance and customer service are the highest priorities
• Participate in identification of process improvement opportunities
• Liaise with other departments on projects and company initiatives as needed
• Provides technical support of commercial and proprietary applications
• Assists in the preproduction testing of application upgrades and/or custom developed applications and be responsible for assisting in the deployment of production ready products

Qualifications & Skills:

• Bachelors degree in business technology or similar curriculum is preferred
• 2 years experience in a customer support operations support product support application support role preferred
• Experience in service desk software such as Salesforce ServiceNow or Zendesk is preferred
• Ability to effectively communicate complex ideas in a clear and concise manner
• Ability to establish and maintain effective working relationships with coworkers stakeholders customer and vendors
• Ability to become a subject matter expert in both commercial and custom developed software
• Sincere passion for delivering exceptional customer service and overall experience
• Experience in real estate industry is a plus
• ITIL experience/certification a plus
• Must be able to work until 6pm Monday Friday as well as participate in rotating on call schedule
• Available to work Saturdays

Hire Range/Rate:

$40500 $47500

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level experience industry specific knowledge education/certifications or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.

• Competitive Medical Dental and Vision benefits
• Retirement plans with optimal company match
• Annual bonus/merit opportunity
• Educational Assistance
• Mental Health support program
• M.O.R.E. Events offered inperson and virtually
• Mentorship program
• Employee Resource Groups
• Community Engagement
• Diversity Equity and Inclusion
• Parenting
• Remote
• Women at RE/MAX

RE/MAX LLC & Motto Mortgage

Now is your chance to become part of a worldclass industry leading organization. RE/MAX Holdings Inc. is a business that builds businesses. We provide the tools education and tech to our real estate network which includes RE/MAX and Motto Mortgage franchises agents brokers and consumers. Join us and build a career where your contribution is heard your

RE/MAX Holdings Inc. is proudly headquartered in Denver Colorado. Certain roles may be location specific however in addition to Colorado we welcome qualified candidates in the following states: Arkansas California Florida Georgia Illinois Massachusetts Michigan Ohio and Texas!

RE/MAX Holdings Inc. is proud to be an equal opportunity employer committed to diversity and inclusion as well as nondiscrimination in employment. All persons shall be afforded equal employment opportunity and all qualified applicants receive consideration without regard to race color religion gender sexual orientation national origin age veteran status disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit you may redact or remove ageidentifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

*As measured by transactions sides

Application Deadline: April 22 2025

Required Experience:

Unclear Seniority