Agentic AI COE Leader

Job Description: Agentic AI COE Leader

Position Overview
We are seeking an experiencedAgentic AI COE Leader to drive the development of advanced AI skills assets and solutions in a services business environment. The ideal candidate will have a strong background in enterprise software particularly with ServiceNow and a proven ability to building AI skills and capabilities for transformation initiatives. This role combines technical expertise strategic vision and leadership to deliver innovative AI solutions that enhance automation decisionmaking and operational efficiency.

Key Responsibilities

• AI Capability Development

• Defines and executes the roadmap for building agentic AI skills development and training solutions aligning with business objectives and industry trends.
• Collaborates with crossfunctional teams to integrate AI capabilities into existing solutions workflows and services.
• Works with clients to understand AI roadmaps AI needs to identify opportunities in AI

• AI Solution Design and Architecture

• Lead the design development and deployment of agentic AI applications that exhibit autonomy adaptability and goaloriented behavior.

• Develop scalable architectures for multiagent systems that can handle complex crossdepartmental workflows.

• Develop scalable architectures that integrate seamlessly with ServiceNow platforms for ITSM HRSD SecOps or other enterprise workflows.
• Implement MLOps processes for model development deployment monitoring and optimization.

• AI Innovation and Strategy

• Stay at the forefront of AI advancements particularly in agentic AI autonomous systems and enterprise AI applications.

• Stays update on advancements in agentic AI technologies including large language models (LLMs) autonomous agents and machine learning frameworks.

• Conduct experiments and proofofconcepts to evaluate new AI technologies and their potential impact on business processes.
• Contribute to the companys AI strategy by providing technical insights and recommendations.

• Team Development and Collaboration

• Mentor technical teams to foster innovation and develop expertise in agentic AI technologies.
• Ensure delivery success of AI projects working with delivery leaders
• Act as a bridge between technical teams and business stakeholders to translate complex AI concepts into actionable strategies.

Qualifications

• Bachelors or Masters degree in Computer Science Engineering Data Science or a related field
• At least 5 years of experience in applied machine learning or enterprise AI solutions including deep learning NLP or generative AI.
• Handson experience with ServiceNow platforms and integrating AI into enterprise workflows.
• Expertise in designing autonomous systems using LLMs or multiagent architectures.
• Proficient in Python and advanced ML frameworks such as TensorFlow or PyTorch; familiarity with MLOps tools is a plus.
• Worked in a IT and/or engineering services business working across clients and industries
• Knowledge of distributed systems and microservices architecture.

Preferred Skills

• Strong understanding of ServiceNow Agentic AI capabilities (e.g. Virtual Agents workflow orchestration).
• Experience with humanintheloop or humanontheloop systems for training autonomous agents.
• Knowledge of data privacy regulations and governance frameworks for ethical AI implementation.
• Experience in one or more of the following industries Banking Telco Energy and Utilities

• Understanding of IT service management (ITSM) processes and workflows.