Technical Solutions Sr Manager
Technical Solutions Sr Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Visa LAC Service Experience Sr Consultant is the liaison between Client Services (CS) and Product. This role is recognized as a thought leader and authority on client enablement functions and needs. This role excels at matrix management to ensure CS Stakeholders are aware of product enhancements and have a voice in helping mold the deployment process to ensure a scalable simple enablement process with a client lens. Often works with specialized teams as the voice of CS to develop and deliver the support model for Visa Inc. issuers acquirers processors Fintechs and merchants worldwide. This person will be supporting Business Enhancement Release program for an assigned LAC subregion and may be supporting initiatives such as new products and services enterprise/government mandated projects and Internal/external SME/Consulting.
LAC Client Services works with issuers acquirers processors Fintechs and merchants worldwide to develop and deliver the support model for Visa Inc. This includes daytoday operations and product support backoffice support and customer performance reporting. Within Client Services the role of Service Experience is to act as the liaison between Product and Client Services. To engage early in the product development process to comprehend the strategy provide input in the design and development stage to define implementation support and client communication requirements. Service Experience ensures feedback is gathered from Client Services stakeholders as well as clients to ensure continued improvement to processes and products.
This Sr. Consultant role is an individual contributor role responsible for managing complex and strategic Visa initiatives as the key CS stakeholder representing the divisions needs for successful enablement and launch.
Essential Functions
- Support the Visa Network system update program known as Business Enhancement Release for their assigned LAC subregion ensuring a successful rollout in support of assigned subregion.
- Liaison with Global Service Experience and other regional peers to understand and evaluate pilot initiatives product enhancements and technical business enhancement articles for communication and support with stakeholders.
- Provide support to CS as an SME on Business Enhancements as well as organize initiatives and perform impact assessments.
- Regularly expand your knowledge base with new products methods and partners constantly being introduced in a highly matrixed organization.
- As Program Manager lead complex and multilayered implementations for multiple projects for Visa client institutions and processors to exceed customer expectations.
- Develop and implement a client outreach strategy that assesses new products or processes and their impact on clients before live implementation when necessary.
- Develop strong partnership with Global Product team to be recognized as a key contributor to their success.
- Maintain a continuous path of global CS communication to provide timely feedback to Product.
- Develop necessary documentation to educate Client Services and to ensure they have the needed artifacts to educate and execute the strategy with the clients.
- Identify/Prioritize key product needs dependencies with regions define success measures and track status with product.
- Engage with Product to provide input to design development implementation client engagement and support process with regional feedback and a client lens
- Develop framework for global Client Services resourcing model (where appropriate) gaining regional buy in (i.e. GCT CCM Franchise Mgmt etc.
- Accountable for ensuring regional teams have a view into the initiatives including anticipated impacts and proactively soliciting input and feedback from global and regional partners.
- Provides insight and input to Product and Technology organizations including changes to current products implementations of new products and the biannual business release technical letters.
- Responsible for own workflow assignments and to take the initiative to resolve problems and meet deadlines under limited supervision.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
QUALIFICATIONS
Basic Qualifications
o 8 or more years of work experience with a Bachelors Degree or at least 5 years of work experience with an Advanced Degree (e.g. Masters MBA JD or MD) or a minimum of 2 years of work experience with a PhD
o Experience using standard MS Office tools (e.g.MS Project Excel PowerPoint Word Visio etc.
o Excellent verbal written presentation and interpersonal skills
o Strong collaboration skills
o Demonstrated technical aptitude
Preferred Qualifications
o 9 or more years of work experience with a Bachelors Degree or at least 7 years of work experience with an Advanced Degree (e.g. Masters MBA JD or MD) or a minimum of 3 years of work experience with a PhD
o Able to set priorities influence others and manage expectations.
o Selfstarter with a demonstrated ability to achieve results as part of an effective team effectively prioritize and multitask under deadlines
o Demonstrated ability to work in a complex organization to figure out business and customer needs providing the best solution to meet those needs.
o Exhibit advanced leadership planning organizational and problem solving skills
o Demonstrated understanding of the payment and data processing industries including industry trends and high level business drivers.
o Strong technical aptitude with the ability to absorb technical information and apply to business solutions.
o Working knowledge of Visa Products and various aspects of VisaNet processing to include Authorization Clearing and Settlement Digital Payments APIs and ISO Messaging as well as Visa Systems such as core / config.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
