Customer Service Agent
Customer Service Agent
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Job Description
Job title: Customer Service Agent
Location: Aberdeen Airport
Rate of pay: 12.73 per hour
Contract: Part Time 25 hours per week
Shift: varies
If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department at. Were here to help!
Purpose:
To assist passengers requiring special assistance throughout their airport journey.
Key Responsibilities:
Collect passengers from their arrival point at the airport to escort them through security passport control and onwards to their boarding gate.
Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
Collect arriving passengers from the aircraft take them through immigration passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
Greet passengers always ask what assistance is required explain the process to the passenger and prepare them for airport procedures.
Assist passengers that are transferring flights
Communicate to the control and supervisor team recording any additional passengers.
During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.
Use equipment safely and professionally.
Provide manual lifting assistance as required.
Record progress of the passenger using the Personal Digital Assistant issued.
Be responsible for all Company equipment issued to you on a daily basis
Complete an incident/Accident Report for any issue you may encounter including any near miss events (recording any injuries as a result of an accident to yourself or customers).
Provide legendary service to all passengers
Wear uniform correctly
Follow correct sign in/out process
Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base.
Required Experience for the Customer Service Agent role:
Previous experience of primarily working within Customer Services ideally in a customer facing role
The ideal candidate will have excellent communication skills
Must have the right to work in the UK
Must pass a DBS check
Must be able to provide 5 years reference information
Must be over 18 years of age
Desirable Skills for the Customer Service Agent role:
Excellent communication & interpersonal skills
Flexibility
Innovative
Achievement orientated
Energy/Drive
Courteous
Patient and understanding
Security Aware
Benefits
Were proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UKbased GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work our innovative employee app where you can find:
- Perks: discounts gift cards cashback and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABMs benefits visit our careers page
ABOUT US
ABM is one of the worlds largest providers of integrated facility services. A driving force for a cleaner healthier and more sustainable world ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning engineering parking electrical & lighting energy solutions HVAC & mechanical security and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries from commercial office buildings to schools airports hospitals data centres manufacturing plants and distribution centres entertainment venues and more. In the UK were proud to service icon sites across the country with more than 10000 team members. For more information visit www.abm.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Required Experience:
Unclear Seniority
Employment Type
Hourly
