Global Facilities Operations Center Supervisor
Global Facilities Operations Center Supervisor
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1 Vacancy
Job Description
IDEXX is growing and we are looking for a Global Facilities Operations Center Supervisor who will report into the Facilities Operations Center Manager. The successful candidate will provide direct leadership of personnel and activities in the IDEXX Global Facilities Operations Center in Westbrook ensuring that data collection business continuity and emergency response procedures Human Resources and Legal team support and security functions meet business and compliance requirements while providing comfortable and safe working conditions. This position is an established customer point of contact for all Security and Facilities Operations Center support and services across the global IDEXX
portfolio.
To ensure that IDEXX Facilities infrastructure processes and services meet the evolving needs of the business we will be a strategic partner and service provider of choice for the business teams. We will strive to achieve operational agility and flexibility high employee engagement cost excellence and safe sustainable operations.
In this Role you will:
Be responsible for the daytoday oversight of the Global Facilities Operations Center with indirect guidance to contracted security
Assign tasks and projects in line with GFOC responsibilities and goals
Coordinate with GFOC managers on technology maintenance and improvements across the portfolio as well as team training and quality control of GFOC outgoing services
Supervise Global Facilities Operations Center staff assigns work monitor activities evaluate performance and respond to and manage critical issues and incidents
Maintain a consistent onsite presence at the One IDEXX Drive World Campus to support the Ops Center Facilities team IDEXX employees contractors and guests
Support all aspects of business continuity and planning including emergency and incident response functions
Ensures that GFOC policies and procedures are effective and adhered to and recommend needed adjustments to management
Responsible for identifying enforcing and communicating safety policies and expectations to IDEXX employees contractors and guests.
What You Will Need to Succeed:
Bachelors degree in Communications Business Management Emergency Management Public Safety Security or a related discipline or equivalent combination of education and experience
Must have five years of progressive leadership experience preferably in an emergency response dispatcher or operations center environment
Ability to lead and support a 24/7 Global Operations Center with responsibilities to corporate assets located worldwide
Strong commitment to teamwork
Ability to lead motivate and develop others
Must possess strong communication skills in both written and verbal form and the ability to use multiple forms of communication
Must possess interpersonal skills at all employee levels
Must apply problemsolving skills and techniques
Strong knowledge and understanding of business needs with the ability to establish and maintain customer trust and confidence
Must maintain a valid drivers license
Were proud of the work we do because our work matters. An innovation leader in every industry we serve we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy to ensure safe drinking water for billions and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10000 talented people.
So what does that mean for you We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX you will be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement.
Lets pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women people of colour LGBT individuals people with disabilities members of ethnic minorities foreignborn residents and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race colour creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws.
#LISO1
Required Experience:
Exec
Employment Type
Full-Time
