Field Service Tech 13016
Field Service Tech 13016
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Job Description
About Us
In the past 160 years driven by an entrepreneurial spirit and ownership mindset is dedicated to Making Life Better for our employees customers shareholders and planet. Customers lean on us for exceptional performance and durability in missioncritical flow creation and industrial solutions. Supported by over 80 respected brands our products and services excel in very complex and harsh conditions. Our 20000 employees worldwide develop customers for life through their daily commitment to expertise productivity and efficiency. For more information visit www.IRCO.
Job Summary
Field Service Technician will provide breakdown and general service for all makes of Compressors and ancillary equipment and to promote Gardner Denver Service ensuring customer satisfaction through quality workmanship. Has the authority to initiate action when a nonconformance is identified and recommend solutions through designated channels.
Responsibilities
Customer Service
- Provide after hours call out assistance and call back availability when rostered on duty.
- Conduct overnight field trips to service breakdowns maintenance and customer support
- Promote and sign up medium to longterm customers under the Air Cover preventative maintenance plans
- Provide Customer support (internal and external) for the assigned equipment
- Complete all documentation and administrative requirements.
- Pass sales leads onto sales staff.
- Achieve weekly and monthly productivity targets.
- Ensure company owned equipment & premises are kept in a clean presentable and serviceable condition
- Train Support coach and Mentor new and existing collegues
Breakdown Maintenance & Repair
- Install repair and maintain the range of Compressors
- Contribute to the coordination support and day to day running of the GD Service Business Team. In the event of a breakdown test the equipment/system and carryout fault finding and repairs.
- Carry out technical preventative maintenance and general service work.
- Ensure that sites where servicing is performed are left clean and tidy
Health Safety & Environment
- Conduct the risk assessment and ensure the working environment is safe at all times and activities conducted are safe and dont harm self or other employees or customer employees
- Maintain Safety compliance with the relevant legislation and regulations
- Eliminate risks in the working environment by conducting housekeeping and working with the Customers line manager to eliminate or at least mitigate the hazards before commencing work
- Promote and support the reporting of incidents such as near miss accident or equipment damage using the reporting system
- Participate and conduct safety audits for assigned areas
Reporting
- Submit all the risk assessments and Job safety analysis within 48 hours of being completed
- Submit timesheets daily of hours worked work conducted location and the job number
Other responsibilities as assigned or required
Key Competencies
- Knowledge of Compressors or similar is essential
- Ability to converse and communicate Technical and Product information to Customers internal and external.
- Intermediate Computer Skills (Word Excel & PowerPoint)
- Demonstrated Analytical and problem solving skills
- Problem solving and able to determine root cause
- Organised self starter
- Trade Qualifications Cert III Fitter and Turner with a minimum of 5 years Maintenance experience
Employment Type
Hourly
