MS Engineering Operations Angular Senior Support Analyst Associate Operate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver highquality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services along with managing delivery teams programmes commercials performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process tools and services.

Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives needs and feelings of others.
• Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

Job Summary:

The Angular UI Support Analyst is responsible for providing technical support troubleshooting and maintenance for Angularbased UI applications. The role involves debugging UI issues resolving performance bottlenecks and assisting development teams in ensuring a seamless user experience. The ideal candidate will have handson experience with Angular JavaScript/TypeScript HTML CSS and RESTful API integrations along with strong problemsolving skills in a production support environment.

Key Responsibilities:

UI Application Support & Troubleshooting:

• Provide L2/L3 support for Angularbased frontend applications ensuring minimal downtime.
• Diagnose and resolve UI rendering issues JavaScript errors and CSS inconsistencies.
• Debug and resolve performancerelated issues using browser developer tools.
• Work with backend teams to troubleshoot API response issues affecting UI behavior.
• Identify log and track bugs defects and enhancements in issuetracking tools (JIRA ServiceNow).

Performance Optimization & UI Enhancements:

• Analyze and optimize Angular components lazy loading and change detection strategies.
• Enhance UI responsiveness and accessibility (WCAG compliance ARIA roles etc..
• Implement fixes for crossbrowser compatibility and mobile responsiveness issues.
• Monitor and optimize page load times memory leaks and rendering performance.

Incident & Problem Management:

• Investigate and resolve critical production incidents related to UI applications.
• Perform root cause analysis (RCA) for recurring UI issues and propose longterm solutions.
• Work closely with QA teams to ensure bug fixes do not introduce regressions.
• Escalate major issues to development teams and coordinate hotfix deployments.

Collaboration & Stakeholder Management:

• Work with backend API and DevOps teams to ensure seamless application functionality.
• Collaborate with business users to understand UI usability concerns and feature requests.
• Liaise with thirdparty vendors and SaaS providers for UIrelated integrations and dependencies.
• Provide technical guidance to nontechnical users on basic troubleshooting steps.

Automation & Process Improvement:

• Contribute to UI testing automation (Selenium Cypress Jest Jasmine) to improve support efficiency.
• Develop custom scripts or monitoring solutions for proactive UI issue detection.
• Implement error logging mechanisms (Sentry LogRocket or ELK stack) for tracking UI failures.
• Maintain and improve knowledge base documentation FAQs and troubleshooting guides.

Required Skills & Qualifications:

• Bachelors degree in Computer Science IT or a related field.
• 3 years of experience in supporting Angularbased applications.
• Strong expertise in Angular (v8 TypeScript JavaScript HTML5 and CSS3.
• Experience in debugging Angular UI issues using browser developer tools (Chrome DevTools Lighthouse etc..
• Knowledge of RESTful API integration HTTP error handling and CORS policies.
• Experience with UI state management (NgRx Redux or RxJS).
• Familiarity with CSS frameworks (Bootstrap Tailwind Material UI) and SASS/LESS.
• Experience working with Git version control and CI/CD pipelines.
• Understanding of agile methodologies ticketing systems (JIRA ServiceNow) and ITIL processes.
• Strong analytical and problemsolving skills with excellent communication abilities.

Preferred Qualifications:

• Experience with Angular Universal (ServerSide Rendering) and Progressive Web Apps (PWAs).
• Exposure to GraphQLbased UI interactions and WebSockets for realtime data.
• Familiarity with unit testing frameworks (Jest Jasmine Karma).
• Experience with cloud platforms (AWS Azure or GCP) for UI hosting and CDN optimization.
• Knowledge of OAuth JWT authentication and session management in Angular apps.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Automation Automation Framework Design and Development Automation Solutions Budgetary Management Business Process Automation (BPA) Business Process Improvement Business Process Outsourcing Business Transformation Communication Continuous Process Improvement Data Quality Automation Deliverable Planning Delivery Excellence Design Automation Digital Transformation Emotional Regulation Empathy Inclusion Intellectual Curiosity Managed Services Operational Excellence Operational Performance Management (OPM) 19 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date