Corporate Assist Customer Care Agent Remote Canada

Corporate Assist Customer Care Agent Remote Canada

Do you have extensive travel experience in either a retail or corporate setting
Are you looking for a new challenge

We are seeking exceptional customer service consultants to join our dynamic team. You will be responsible for providing roundtheclock personal support for our Leisure and Corporate Clients anywhere in the world. Key responsibilities are amending flight accommodation and car hire for travellers originating in Australia New Zealand and Canada via phone emails and chat.Flexibility is a must you will be required to work a rotating schedule 365 days a year hours of operation are fromseven days a week.

About Flight Centre Travel Group

Flight Centre Travel Group is one of the worlds largest travel agency groups; it has companyowned operations in 23 countries and a corporate travel management network that spans more than 90 countries. It employs more than 9.000 people globally across various businesses within the group.

What Youll Need

• Minimum 2 years experience in travel sales
• Advanced knowledge of Sabre/Amadeus required
• Advanced knowledge in calculating additional collection
• Experience in managing customer disputes in a professional manner
• The ability to work across multiple systems simultaneously
• Proven ability to meet Key Performance Indicator targets
• Dispute resolution experience
• Ticketing Knowledge

All About You

• Excellent communication skills
• High attention to detail
• Displays a high degree of integrity and patience
• High degree of problemsolving skills
• Takes ownership of success and failures
• The ability to take on feedback and make adjustments for personal and professional growth

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness ProgramsandEmployee Financial Wellness Services
• Generous paidtime off policy
• National/International Award Nights and Conferences
• Diversity & Inclusion initiatives
• Benefits including vision medical and dental
• Employee Assistance Program
• RRSP with matching
• Employee Share Plan
• Global career opportunities in a network of brands and businesses
• Ongoing training and professional development
• Fun and flexible work environment
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving Volunteering and Fundraising.
• Employee giving program
• Annual Charity Trip
• Office Environmental Program
• 1 Volunteer Day per Calendar Year

#LIREMOTE
Location Remote Canada

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

This role can be performed onsite remote or on a hybrid schedule in compliance with the Companys Remote and Flexible Work Policy.

This position may be performed remotely anywhere within Canada in accordance with the companys Remote and Flexible Work Policy except for the province of PEI

We thank all candidates for their interest; however only those selected to continue in the process will be contacted.

Our number one philosophy Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrierfree pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at