Service Director - Friendship of Forest City
Service Director - Friendship of Forest City
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Salary Not Disclosed
1 Vacancy
Job Description
JOIN A WINNING TEAM! At Friendship Automotive our customers are friends and our Team Members are family. Friendship is located in 5 states 9 cities and has 21 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 12 years and counting! Come develop your career with an awardwinning customer focused automotive group.
Were looking for a SERVICE DIRECTOR to join our team at FRIENDSHIP AUTOMOTIVE!
What Youll Do:
- Hire effectively train and supervise all service department personnel
- Enforce safety requirements
- Work closely with the Fixed Operations Director
- Create and exceedobjectives for the department to include an annual operating budgetandmarketing plan
- Maintainhigh Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
- Match customer requirements and concerns to various service options
- Ensure the customer remains informed and updated throughout the service process
- Maintaincustomer follow up systemto encouragerepeat and referral business
- Comply with the federal state and local regulations for the department
- Continue education of new products features and accessories
- Demonstrate positive attitude consistent with Friendship culture
What Youll Bring:
- 3years related automotive dealership experience
- Flexibility and composure in a fastpaced environment
- A focus on providing excellent customer service
- The desire to build and support a top performing team
- Excellent communication and relationship building skills
- An ability to work well in processdriven environments
- Organized and detailoriented mindset
Compensation and Benefits:
- Your compensation will be driven through an aggressive commission structure and will also offer guaranteed income.
- Your benefits package will include medical dental vision life and disability insurances paid time off company holidays 401(k) and various wellness reimbursements.
Required Experience:
Director
Employment Type
Full-Time
