Client Services Executive
Client Services Executive
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We have an exciting opportunity for a Client Services Executive to join a dynamic and growing company in Scarborough within the property industry.
In this role you will be responsible for ensuring clients have a smooth and enjoyable experience from the moment they sign up until the completion of their journey.
We are looking for individuals with a background in officebased Customer Service or Account Management a commitment to continuous improvement and a driven starter with the determination to achieve the best results.
Some of the Client Services Executive responsibilities will be:
- Welcoming new clients (no sales) and ensuring they have all they need at the beginning of their journey and beyond
- Cultivating relationships with our premium clients and enhancing their experience with us
- Attend company run events networking and building relationships with your premium clients
- Securing client referrals to expand sales opportunities
- Gathering client testimonials and compiling case studies
- Overseeing and evaluating Trust Pilot reviews while actively encouraging clients to leave feedback
- Motivating clients to attend events to maximise the benefits of their experience
- Collecting customer satisfaction survey results and developing action plans to continuously enhance our client experience
- Understanding and meeting our business KPIs
- Managing the payment collection process to ensure clients meet their payment obligations and working with them when they are unable to make their monthly instalments
This will be working full time Monday to Friday 9am5pm earning a salary betweendepending on experience. As part of the role you will have the opportunity to attend exciting company events including two nights away per month and three nights away four times a year.
To be successful in this role youll need a driving licence and access to your own vehicle you will get paid mileage when you attend the events.
If youre looking for a challenging and rewarding opportunity where you can grow and make a real impact wed love to hear from you!
Employment Type
Full-Time
