Call Center Trainer
Call Center Trainer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Overview
If you reside in California please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
Responsibilities
MV Transportationis seeking aCall Center Supervisorwho will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ensuring contract complianceregardingcustomer service standards through the effective use of team resources and staff motivation.
Job Responsibilities:
- Supervise Call Center staff set positive example to all employees by providing consistent support and positive leadership and quality customer service.
- Assist with customer complaints or inquiries from client or senior management.
- Assist in identifying training needs.
- Monitor random calls to improve quality.
- Minimize errors and track performance.
Qualifications
Talent Requirements:
- Two 2 years supervisory experience.
- Experience with Trapeze a must.
- Highly organized with the ability to handle multiple projects simultaneously.
- Excellent customer service skills.
- Must work effectively with fellow employees and have strong leadership characteristics.
- Must have the ability to recruit and develop staff to deliver reliable service product.
- Proficient in Microsoft Office software.
- Ability to work a varied schedule.
- Demonstrated ability to supervise with a Safety First attitude.
Starting Pay Rate: $29 $31.53/hour
Healthcare Benefits: PPO Medical Medical HSA Prescription Dental Vision (spouse and dependent children) Telemedicine FSA Life AD&D Group Accident LTD STD EAP Critical Illness Hospital Indemnity Substance Abuse Professionals programming
Retirement Benefits: 401k
Paid Time Off: 6 mos year 3 1.54 biweekly accrual w/40 yearly accrual cap
Paid Holidays:8 paid holidays
More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees
Other Compensation: $1000.00 Driver referral bonus $500.00 upon training completion and $500.00 upon completion of probationary period); $1000.00 Mechanic referral bonus $500.00 upon training completion and $500.00 upon completion of probationary period)
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race color religion creed national origin or ancestry sex physical or mental disability veteran or military status genetic information or any other legally recognized protected basis under federal state or local laws regulations or ordinances. The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law applicants may be subject to a preemployment drug test and background check after receiving a conditional offer of employment.
#appcast
Employment Type
Full-Time
