Telecalling

Company Overview

NoBroker is Indias first Proptech unicorn and a revolutionary platform that eradicates the brokerage system by directly connecting property owners with tenants or buyers. Established by IIT and IIM alumni in 2014 NoBroker seamlessly facilitates direct interactions using its advanced technological platform serving over 30 lakh monthly customers. With its headquarters in Bangalore NoBroker offers services in major Indian cities providing brokeragefree property solutions online rental agreements and home services.

Job Overview

Join NoBroker as a Telecaller a great opportunity for freshers based in Bangalore. This fulltime position involves engaging with customers providing topnotch service and efficiently managing propertyrelated inquiries. With no prior work experience required its an ideal entrylevel role for candidates possessing excellent communication skills and a passion for customer service. Become part of a dynamic team and experience a steep learning curve in a fastgrowing meritocratic work environment.

Qualifications and Skills

• Excellent communication skills to articulate propertyrelated information clearly to clients (Mandatory skill).
• Active listening to understand client needs and respond appropriately during interactions (Mandatory skill).
• Customer service proficiency for ensuring client satisfaction and building positive relationships (Mandatory skill).
• Persuasion skills to effectively influence potential clients and convert prospects into successful interactions.
• Problemsolving ability to address customer challenges and provide feasible solutions swiftly.
• Time management to handle multiple inquiries and maximize productivity during work hours.
• Empathy to connect with customers on a personal level and address their property concerns thoughtfully.
• Resilience to handle rejections positively and stay motivated in a salesdriven environment.

Roles and Responsibilities

• Initiate outbound calls to prospective customers to explain property listings and services offered by NoBroker.
• Engage with customers to gather and update property requirements ensuring a seamless service experience.
• Resolve customer queries by liaising with various departments to provide prompt and accurate information.
• Maintain detailed records of customer interactions and transactions for future reference and followups.
• Collaborate with team members to achieve daily and monthly sales targets and improve service offerings.
• Provide feedback from customers to the team about potential improvements in service and communication.
• Attend regular training sessions to enhance communication skills and product knowledge.
• Handle both inbound and outbound calls professionally and efficiently maintaining company standards.