IT Systems Specialist 1 1621

LH Battery Company

The LGES HONDA Joint Venture located in Jeffersonville Ohio is bringing the power! A transformation is happening within the auto industry and we are leading the way. We develop and manufacture large lithiumion polymer batteries and packs of the highest quality for electric vehicle (EV) and energy storage applications.

Established in 2023 The LGES HONDA Joint Venture is passionate about developing and maintaining a culture where our associates and customers understand their value and worth. We are making a positive impact and we want you to be a part of it!

www.lgeshonda

Summary:

LH Battery is actively seeking an experienced talented and selfmotivated support technician to support our line of Manufacturing Software (MES). Our Software Support Specialist is a courteous business professional who is interested in maintaining a high standard of service to our customers worldwide.

The software support specialist will receive extensive training in all LH Battery applications supported. The position performs duties that require discretion and the ability to exercise sound judgement in their daily role.

Responsibilities:

• Develop a working knowledge of the LH Battery products and apply this skill set while supporting LH Battery customers
• Serve as the first point of contact for customers handling support requests and system related questions over the phone and by email. Maintain ongoing relationships and proactively resolve reported issues
• Create and manage tickets in our ticketing system and reply within the guidelines of the LH Battery service level agreement (SLA)
• Must be able to troubleshoot complex issues within Microsoft Operating Systems and the LH Battery products while maintaining detailed documentation of the progress through completion
• Demonstrate strong customer relationship skills. Must have the ability to work with all levels of technical expertise.
• Skills to keep all team members informed detect issues report upon them and have the skills to know how to keep the appropriate parties informed so that corrective action can be achieved
• Work closely and collaborate with the Production teams Quality team and the Engineering team during software release cycles

Qualifications and Experience:

• Bachelors Degree Information Technology or in related field is preferred
• Experience in Manufacturing
• Microsoft OS knowledge
• Basic Network and IT understanding
• Excellent problem solving/troubleshooting skills
• Basic SQL database and SQL querying experience
• 2 years in previous customer service/support (Desktop Support Help Desk Support Customer support)
• SAP ERP Base SCM/Manufacturing/Purchasing/Logistic related IT operation experience is a plus
• Ability to quickly learn and comprehend everchanging technology
• Ability to occasionally work extended hours to meet project deadlines
• Excellent verbal and written communication skills
• Flexibility with scheduling to cover support for all North American regions
• Experience performing process innovation
• SelfDirected and ability to work in a diverse workforce
• Participate in remote meetings with LG Energy solution Teams as needed
• Bilingual skills writing and speaking in English and Korean required

Additional Requirements:

• This role may require up to 510 of travel (domestic)

Are you ready to join us in our journey toward a better world Start your future with us where we are building tomorrow together. Welcome to The LGES HONDA Joint Venture!

What differentiates The LGES HONDA Joint Venture and makes us an employer of choice

Total Rewards:
Competitive base salary
Paid time off including vacation & paid holidays
Ability to earn compensatory time off
Industry leading benefit plans (Medical Dental Vision Rx)
Shift premium (when assigned)
401K plan with company match
Relocation assistance (if eligible)

Career Growth:
Advancement opportunities
Education reimbursement for continued learning
Training and development programs

Additional Offerings:
OnSite cafeteria
OnSite recreational area
OnSite wellness area
Clean climatecontrolled environment

LGESHonda Joint Venture LH Battery Company is an equal opportunity employer and considers qualified applicants for employment without regard to race color creed religion national origin sex sexual orientation gender identity and expression age disability veteran status or any other protected factor.