drjobs Bilingual Customer Service Agent

Bilingual Customer Service Agent

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Ontario, CA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Join Ecolab Canadas call center and become part of a dynamic team that loves their work and enjoys each other. As a respected Bilingual Customer Service Agent use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolabs products. As a team we strive to exceed our objectives to help drive greater customer satisfaction.

Whats in it For You:

  • Enjoy a remote fulltime work schedule
  • Be recognized for meeting goals and sharpen your professional business acumen
  • Work for a stable growing global Fortune 500 company
  • Comprehensive benefits package starting day 1 of employment

What You Will Do:

  • Process Ecolab inbound customer orders service requests and inquiries 80120 inbound calls per shift)
  • Manage Order Processing inbox in a timely and accurate manner
  • Handle all calls in a prompt and courteous manner to maintain excellent customer relations
  • Operate customer service software accurately and embrace technology while speaking with the customer to execute their requests
  • Ensure a positive experience as you ask questions and listen empathetically
  • Utilize solid problem solving and interpersonal skills
  • Represent the Ecolab purpose to make the world cleaner safer and healthier

Work week and shift: Weekly schedule will typically be 40 hours/week Monday to Friday from 9:30am to 6:00pm ET

Minimum Qualifications:

  • High school diploma or equivalent
  • Bilingual English/French
  • 1 2 years of customer service experience
  • Proficient with Microsoft Office Suite software (Excel Word Outlook Teams)
  • No immigration sponsorship available for this position

Preferred Qualifications:

  • Postsecondary degree or diploma
  • Previous customer service experience in a call center environment is a definite asset
  • Good computer skills and accurate keyboarding skills
  • Experience using Customer Service software such as SAP CRM
  • Team player and strong customer service focus
  • Ability to interact professionally with others and work independently in a fastpaced environment
  • Strong problem solving and interpersonal skills
  • Excellent verbal and written communication skills
  • Highly dependable team player
  • Ability to prioritize workload and complete responsibilities on time

#lica

#liremote


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.