Join Ecolab Canadas call center and become part of a dynamic team that loves their work and enjoys each other. As a respected Bilingual Customer Service Agent use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolabs products. As a team we strive to exceed our objectives to help drive greater customer satisfaction.
Whats in it For You:
- Enjoy a remote fulltime work schedule
- Be recognized for meeting goals and sharpen your professional business acumen
- Work for a stable growing global Fortune 500 company
- Comprehensive benefits package starting day 1 of employment
What You Will Do:
- Process Ecolab inbound customer orders service requests and inquiries 80120 inbound calls per shift)
- Manage Order Processing inbox in a timely and accurate manner
- Handle all calls in a prompt and courteous manner to maintain excellent customer relations
- Operate customer service software accurately and embrace technology while speaking with the customer to execute their requests
- Ensure a positive experience as you ask questions and listen empathetically
- Utilize solid problem solving and interpersonal skills
- Represent the Ecolab purpose to make the world cleaner safer and healthier
Work week and shift: Weekly schedule will typically be 40 hours/week Monday to Friday from 9:30am to 6:00pm ET
Minimum Qualifications:
- High school diploma or equivalent
- Bilingual English/French
- 1 2 years of customer service experience
- Proficient with Microsoft Office Suite software (Excel Word Outlook Teams)
- No immigration sponsorship available for this position
Preferred Qualifications:
- Postsecondary degree or diploma
- Previous customer service experience in a call center environment is a definite asset
- Good computer skills and accurate keyboarding skills
- Experience using Customer Service software such as SAP CRM
- Team player and strong customer service focus
- Ability to interact professionally with others and work independently in a fastpaced environment
- Strong problem solving and interpersonal skills
- Excellent verbal and written communication skills
- Highly dependable team player
- Ability to prioritize workload and complete responsibilities on time
#lica
#liremote
Required Experience:
Unclear Seniority