IT Digital Solution Manager
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Job Description
Role Description
This is a fulltime onsite role for an IT Digital Solution Manager located in Giza. The IT Digital Solution Manager will be responsible for analyzing business processes managing projects and utilizing information technology to enhance digital solutions. The role involves daytoday tasks related to business analysis project management and implementing IT solutions to improve business processes.
key Responsibilities:
- Develop and execute digital transformation strategies to improve operational efficiency customer engagement and revenue growth.
- Identify evaluate and implement digital tools platforms and software solutions that align with business goals.
- Oversee the endtoend management of digital projects including scoping implementation budgeting timelines and performance measurement.
- Leverage data analytics and user feedback to enhance digital customer journeys and improve satisfaction.
- Lead and mentor a crossfunctional team of conversation designers developers solution architects and project managers.
- Collaborate with sales teams to understand customer requirements and develop technical solutions that address customer needs and objectives.
- Provide technical guidance and support to sales teams throughout the sales cycle including solution design proposal development and pricing negotiations.
- Work closely with product management and engineering teams to understand product roadmaps features and enhancements and communicate customer feedback and requirements.
- Collaborate with external technology partners vendors and consultants to deliver highquality digital solutions
- Utilize analytics and reporting tools to monitor key performance indicators (KPIs) and optimize data.
Qualifications:
- Analytical Skills and Business Analysis expertise
- Information Technology proficiency
- Strong Project Management skills
- Experience in Business Process optimization
- Excellent problemsolving abilities
- Effective communication and collaboration skills
- Bachelors degree in IT Computer Science Business or related field.
- Experience in Conversational AI Design and Engineering
- strong experience with leading CCaaS platforms like Genesys sprinklr kore ai amazon connect five9 freshworks and Kustomer.
- Deep understanding of technical concepts related to software development cloud computing networking and/or cybersecurity.
- Proven experience in telephony and SIP trunking
- Proven experience configuring social media with omnichannel platforms
- Strong experience in implementing chatbots and voice bots.
- Strong proficiency in programming languages like JavaScript Python or Java.
- Experience with REST APIs Webhooks and OAuth authentication.
- Solid understanding of contact center workflows call routing and IVR systems.
- Experience with cloud platforms like AWS Azure or Google Cloud.
- Knowledge of CRM platforms like Salesforce HubSpot or Microsoft Dynamics.
- Familiarity with version control systems (e.g. Git) and CI/CD pipelines.
- Prior experience in contact center operations or telecom environments.
- Certifications in architecturerelated fields (e.g. AWS Certified Solutions Architect
- TOGAF Zachman) is plus
Employment Type
Full Time
