Service Delivery Consultant Gain

WHAT MAKES US US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative curious collaborative person who embraces challenges and wants to grow learn and pursue outcomes with our prestigious financial clients say Hello to SimCorp! At its foundation SimCorp is guided by our values caring customer successdriven collaborative curious and courageous. Our peoplecentered organization focuses on skills development relationship building and client success. We take pride in cultivating an environment where all team members can grow feel heard valued and empowered. If you like what were saying keep reading!

WHY THIS ROLE IS IMPORTANT TO US

Senior Service Delivery Consultants are skilled senior professionals who form part of our SaaS operations team working within Customer Services and based within the Global SaaS operations team.

The main purpose of the role is to contribute to the effective support and maintenance of SimCorp clients and to all aspects of service delivery around SimCorp Products.

Senior Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Products and beyond. They work closely with local and global teams within SimCorp. They coach or instruct less experienced professionals.

WHAT YOU WILL BE RESPONSIBLE FOR

• Analyses problems and issues which occur in SimCorp Data Management Solution at existing clients collaboratively to provide convincing and timely solutions to our clients with guidance only on unusual and very complex situations.

• Cooperate closely with SimCorp developers to combine business and technical know how in analyzing client issues and requirements to provide optimal solutions both from a business and technical perspective.

• Advise and service our clients with support by providing solutions related to the usage of SimCorp Data Management Solution and beyond with regard to businessrelated technical or legal requirements to ensure that the clients use SimCorp Data Management Solution in an optimal futureoriented way.

• Provide convincing and effective solutions always considering maintenance efficiency and revenue to support SimCorp business goals
• Identify and implement improvements and automation of daily operational service tasks optimize technical performance and enable scaling.
• Establish and maintain a network at several levels at the clients incl. management and be regarded as a trusted advisor by the client to encourage a mutually beneficial partnership longterm

• Deliver consultancy and support jointly on a wide range of topics onsite at the client and resolve issues in new areas of expertise to provide adhoc answers and solutions

• Implement or change functionality in SimCorp Data Management Solution mainly for existing customers for instance working on Change requests and configuration optimization on a wide range of topics also resolving issues in new topics to cover our

clients demand for additional valueadding functionality

• Plan and conduct the technical or nontechnical part of software upgrades for SimCorp Data Management Solution and support release tests to ensure a smooth transition to the latest version of the product.

• Cooperate closely with other professionals within SimCorp on a local or global level by way of specialist roles (such as lead or membership in domain teams or local professional committees as well as service ownership) to share knowledge and ensure efficient solutions for the clients

• Conduct training or adhoc coaching to transfer knowledge and further develop training material to ensure the clients use the software in an optimal way
• Act as a coach or mentor and review work of others. Assist others regarding general practices and procedures within own field

WHAT WE VALUE

Most importantly you can see yourself contributing and thriving in the position described above. How you gained

skills needed for doing that is less important. We expect you to be good at several of the following and be able to

and interested in understanding the rest.

• Experience with operating standard applications especially in the financial sector troubleshooting resolving issues or being an SME for application usage.
• Experience in working in a larger IT department operational Team or Application support on L2 or L3 levels or experience in implementation projects of new software into large organizations.
• Technical skills Examples: PL/SQL scripting XML/XSL json/yaml Powershell scripting or similar scripting language Experience of working in a ticketing tool or application handling user tickets SLAs incidents.
• Knowledge of Cloud operations (AWS Azure)
• Basic business understanding of Financial Data Management (reference data portfolio pricing corporate actions)
• Experience in maintenance of SimCorp Data Management Solution (Formerly GAIN product)
• Education in Computer Science Mathematics Physics Business Administration or similar academic background and fluency in English.
• Analytical skills
• Good interpersonal skills and a secure approach
• Good communication and presentation skills including listening skills
• Observant demeanor and a focus on problem solving Diligent committed and committed to teamwork

BENEFITS

At SimCorp we believe in rewarding and supporting our employees. We offer a attractive salary package including a robust bonus scheme comprehensive healthcare (medical insurance pension plans and free transportation) and a major emphasis on worklife balance with flexible work hours and a hybrid work model. We are proud to be recognized as a Great Place to Work and are committed to encourage individual growth with personalized development plans and opportunities for career advancement.