Solar OM Technician
Solar OM Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Performance Areas & Indicators
1. Technical Support & Product Management
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System Monitoring: Monitor and analyze solar system performance data. Compile reports and suggest improvements.
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Troubleshooting: Provide support for complex technical issues and ensure quick resolution.
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Process Development: Develop standard operating procedures (SOPs) and training documentation.
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Product Lifecycle Management: Research potential improvements coordinate with R&D and manage product updates and rollouts.
2. Customer Service
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Client Interaction: Respond to customer queries promptly. Conduct proactive followups to maintain satisfaction.
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Issue Resolution: Document and resolve complaints or servicerelated issues effectively.
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Feedback Management: Collect and analyze customer feedback to improve service and product quality.
3. Operations & Maintenance Scheduling
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Planning: Develop schedules for preventive and corrective maintenance activities.
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Coordination: Ensure tools and resources are available and that tasks are executed as per schedule.
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Monitoring: Track progress report completion and ensure adherence to timelines.
4. Maintenance
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Planning & Procurement: Create maintenance plans and coordinate material availability.
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Quality Assurance: Ensure all maintenance activities are documented and reports are compiled accurately.
Job Specifications
Qualifications
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Minimum: Trade Tested
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Preferred: Wiremans License
Experience
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Minimum: 3 years in a similar role
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Preferred: 5 years with proven experience
Technical Competencies
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System diagnostics and maintenance procedures
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Knowledge of solar PV systems and components
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Familiarity with applicable electrical regulations
Behavioural Competencies
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Strong communication and problemsolving skills
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Proactive and customeroriented
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Ability to work independently and in a team
Employment Type
Full Time
