Croatian Customer Support Specialist
Croatian Customer Support Specialist
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Job Description
Job Title: Croatian Customer Support Specialist (Remote Greece)
Job Location: Remote (based in Greece)
Position Type: FullTime
Job Overview:
We are looking for a proactive enthusiastic and customeroriented Croatianspeaking individual to join our team as a Customer Support Specialist. This is a fully remote role based in Greece where you will be assisting Croatianspeaking customers via email chat and phone to provide exceptional customer service and ensure client satisfaction.
Key Responsibilities:
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Customer Support: Provide highquality support to Croatianspeaking customers across various channels (phone email live chat etc. ensuring timely and accurate resolution of inquiries.
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Product Knowledge: Stay uptodate with product/service details to assist customers effectively and provide clear and concise explanations.
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Issue Resolution: Troubleshoot and resolve customer issues including productrelated questions account concerns and technical difficulties.
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Customer Experience: Offer personalized assistance to each customer maintaining a friendly and professional tone throughout all interactions.
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Documentation & Feedback: Document customer interactions issues and resolutions in the CRM system and provide feedback to the product and management teams to improve customer experience.
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Continuous Improvement: Identify common customer pain points and work with the team to suggest improvements and solutions to enhance the overall service.
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Collaboration: Work closely with other support team members to ensure consistent service and share knowledge of solutions and best practices.
Requirements:
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Fluency in Croatian: Native or nearnative Croatian language skills (both written and spoken).
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Proficiency in English: Strong written and verbal communication in English for internal collaboration and documentation.
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Customer Service Experience: Previous experience in a customer support role is preferred but not required.
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Strong Communication Skills: Ability to communicate effectively clearly and professionally with customers in a remote setting.
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Technical Proficiency: Familiarity with CRM tools email platforms and support software (experience with Zendesk Freshdesk or similar platforms is a plus).
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ProblemSolving Skills: Ability to remain calm and professional in stressful situations while providing timely solutions to customer concerns.
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SelfMotivated: Ability to work independently manage tasks efficiently and stay organized in a remote work environment.
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Time Zone Flexibility: Available to work in shifts that overlap Croatian working hours ensuring availability during peak times.
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Strong Work Ethic: High level of accountability and responsibility with minimal supervision.
Preferred Qualifications:
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Additional Languages: Knowledge of other languages (e.g. English Greek) is a plus.
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TechSavvy: Experience with online tools and troubleshooting basic techrelated issues.
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Previous Remote Experience: Experience working remotely is beneficial but not required.
What We Offer:
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Fully Remote Work: Flexibility to work from the comfort of your home in Greece.
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Competitive Salary: Based on experience and qualifications.
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Professional Growth: Opportunities to learn and develop skills in customer support with potential for career advancement.
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Supportive Team Environment: Collaborative work culture with ongoing training and mentoring.
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WorkLife Balance: Flexible working hours with the option to adjust shifts to fit your lifestyle.
Employment Type
Full Time
