Croatian Speaking Technical Support Agent
Croatian Speaking Technical Support Agent
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Job Description
Job Title: Croatian Technical Support Agent (Remote Greece)
Job Location: Remote (based in Greece)
Position Type: FullTime
Job Overview:
We are looking for a highly skilled Croatian Technical Support Agent to join our dynamic team. This remote position based in Greece will involve providing technical assistance to Croatianspeaking customers troubleshooting technical issues and ensuring the best possible service. If you are passionate about problemsolving have a technical mindset and can communicate effectively in Croatian we want to hear from you!
Key Responsibilities:
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Technical Support: Provide expert assistance to Croatianspeaking customers through various communication channels (phone email chat) to troubleshoot technical issues and provide solutions.
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Problem Diagnosis & Resolution: Identify technical problems diagnose issues accurately and provide clear instructions to resolve them ensuring minimal downtime for customers.
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Product Expertise: Maintain a deep understanding of our products and services using this knowledge to guide customers through technical challenges effectively.
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Customer Communication: Communicate complex technical concepts in a simple clear and friendly manner ensuring that customers feel supported and confident in the solutions provided.
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Escalation Management: When necessary escalate complex issues to higherlevel technical teams while ensuring customers are kept informed throughout the process.
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Documentation & Reporting: Log all customer interactions issues and resolutions in our CRM system ensuring accurate records and followups.
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Continuous Improvement: Provide feedback on recurring issues and contribute to the development of resources such as knowledge bases FAQs and troubleshooting guides.
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Collaboration: Work closely with other team members and departments to ensure effective issue resolution and ongoing product improvements.
Requirements:
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Fluent in Croatian: Native or nearnative Croatian language skills both written and spoken.
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English Proficiency: Strong communication skills in English to collaborate with team members and document solutions.
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Technical Aptitude: Ability to troubleshoot technical issues effectively and understand common technical platforms software or systems.
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ProblemSolving Skills: Ability to analyze and resolve technical problems efficiently demonstrating patience and attention to detail.
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Experience with Support Tools: Familiarity with CRM software ticketing systems and customer support platforms such as Zendesk Freshdesk or similar.
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SelfDriven: Comfortable working remotely with strong timemanagement skills and the ability to prioritize tasks independently.
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Technical Documentation: Ability to document solutions and create knowledge resources for both internal and customer use.
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Adaptability: Willingness to continuously learn new technical skills and adapt to changing technologies and customer needs.
Preferred Qualifications:
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Previous Technical Support Experience: Previous experience in a technical support or customer service role is an advantage.
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Additional Languages: Knowledge of other languages (e.g. Greek English) is a plus.
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Familiarity with Technical Tools: Experience with troubleshooting hardware software and networkrelated issues.
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Remote Work Experience: Familiarity with working in a remote team environment is an asset.
What We Offer:
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Remote Work: Enjoy the flexibility of working from home in Greece while supporting Croatianspeaking clients.
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Competitive Compensation: Salary commensurate with experience and technical expertise.
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Career Development: Opportunities for skill growth certifications and advancement within the company.
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Supportive Team Environment: A collaborative atmosphere where your input is valued and youll receive ongoing training and mentorship.
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WorkLife Balance: Flexible working hours to support a healthy balance between work and personal life.
How to Apply:
If youre ready to join a team that values your technical expertise and customer service skills please submit your resume along with a brief cover letter. In your cover letter describe your relevant experience and explain why youre a great fit for this role. Dont forget to highlight your language proficiency and any technical skills that set you apart!
We look forward to your application!
Employment Type
Full Time
