Voice Specialist
Voice Specialist
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Job Description
Job Role:
We are looking for a Voice & Chat Process Executive who will play a key role in representing the company in communication with prospective students and universities. The role includes attending events on the Directors behalf when the Director is unavailable and handling voice and chat support for student inquiries as well as sending emails to universities.
Key Responsibilities:
- Voice & Chat Support:
- Handle student inquiries via voice calls and live chat providing information about study abroad programs university admissions visa processes etc.
- Address student concerns answer questions and guide them through the consultancys services in a clear and professional manner.
- Event Management (On Directors Behalf):
- Attend events conferences and meetings on the Directors behalf if the Director is unavailable.
- Represent the company interact with potential clients and ensure the companys objectives are communicated effectively at events.
- University Communication:
- Send emails and formal correspondence to universities regarding student applications followups on offer letters scholarships and other related queries.
- Maintain strong relationships with universities through regular communication.
- Documentation & Reporting:
- Ensure that all interactions with students universities and event organizers are documented accurately.
- Report event outcomes student inquiries and university communications to the Director.
- Client FollowUp:
- Follow up with students postinquiry to provide updates and offer further assistance with their study abroad process.
Required Skills & Qualifications:
- Experience:
- At least 1 year of experience in a voice/chat support role preferably in the customer service.
- Communication Skills:
- Strong verbal and written communication skills in English Hndi and Telugu to interact with students and universities.
- Ability to clearly convey information and maintain a professional tone in all communications.
- Event Management Skills:
- Experience attending or managing events and the ability to represent the company effectively in the Directors absence.
- Email Communication:
- Proficient in drafting and sending professional emails to universities ensuring proper followup and communication.
- Organizational Skills:
- Strong organizational skills to manage multiple tasks and ensure timely responses to student inquiries and university communications.
- Education:
- A bachelors degree in any field preferably related to education communications or management.
Desired Attributes:
- CustomerFocused:
- A positive and proactive approach to providing excellent service to students and partners.
- Problem Solver:
- Ability to quickly resolve student queries and challenges in a professional and efficient manner.
- TeamOriented:
- Ability to collaborate with internal teams and support the Directors objectives while handling tasks independently.
How to Apply:
Interested candidates can send their resumes to or apply directly through our website.
Required Experience:
Junior IC
Employment Type
Full-Time
