Head of Customer Success Senior Director
Head of Customer Success Senior Director
Posted on :
08-04-2025
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1 Vacancy
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Job Description
Sprintois a leading platform that automates information security compliance. By raising the bar on information security Sprinto ensures compliance healthy operational practices and the ability for businesses to grow and scale with unwavering confidence. We are a team of300 employees& helping2000 Customersacross75 Countries. We are funded by top investment partnersAccel ELEVATION & Blume Venturesand have raised32 Million USDin funding including our latestSeries Bround.
The Role
As a Senior Leader of Customer Success at Sprinto you will define and execute the strategic vision for a global Customer Success organization ensuring customers successfully adopt a netnew product category in a rapidly evolving industry. This role is critical to driving revenue retention customer advocacy and scalable product adoption while positioning the company as the leader / primary challenger in a competitive market dominated by two wellfunded Goliaths each with funding an order of magnitude higher than ours.
The ideal leader for this position will thrive in both strategic thinking and handson . You enjoy being in the trenches solving complex customer challenges and uncovering insights that will refine the companys approach to Customer Success product adoption and competitive positioning. As we scale toward $100M ARR and an IPO your leadership will be instrumental in creating a worldclass CS function that operates effectively in a fully remote highgrowth environment.
What are the key responsibilities of the role
- Define & Execute CS Strategy for Sprinto: Develop and execute a CS strategy that aligns with Sprintos growth goals optimizing for Adoption Retention Expansion and Advocacy
- Leadership & Team Development: Recruit mentor and continue to develop a highperforming globally distributed CS team that thrives in a fully remote environment while maintaining a culture of customer centricity and excellence
- Drive Adoption in a NetNew Product Category: GRC Automation is a new product category and most customers are using such a product for the first time. The role requires proactive strategies to educate and guide customers through adopting a novel and technically complex product
- HandsOn Customer Engagement: As the market and needs evolve work directly with key customers to understand new usecases their pain points and influence how the offering evolves to meet market needs
- CrossFunctional Collaboration: Align CS with Sales Product and Marketing to continuously refine the product and gotomarket strategy based on real customer feedback
- Customer Success at Scale: Establish datadriven frameworks to track customer health risk and success outcomes while implementing scalable processes & automation to drive efficiency maximize retention and ensure high NRR in a highgrowth environment
This is an opportunity to build and lead a worldclass CS organization in a highstakes market where excellence in is key to longterm success. If you are a strategic yet handson leader who thrives in dynamic environments this is your chance to make a lasting impact.
What are the key requirements of the role
- 12 years in B2B Sales Solutions Onboarding and Customer Success with at least 5 years in senior leadership (managing managers).
- Proven experience scaling a CS function in a highgrowth SaaS environment ideally beyond $100M ARR.
- Strong commercial acumen with a track record of owning revenue retention and expansion.
- Experience working with technical SaaS products and driving customer adoption in a new product category.
- Excellent stakeholder management skills with the ability to influence crossfunctional teams and executives.
- Datadriven mindset with proficiency in CS tools analytics and automation.
- Experience hiring and leading remote teams across global markets.
Benefits
- Remote First Policy.
- 5 Days Working With FLEXI Hours.
- Group Medical Insurance (Parents Spouse Children).
- Group Accident Cover.
- Company Sponsored Device.
- Education Reimbursement Policy.
Required Experience:
Exec
Employment Type
Full Time
Key Skills
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