Job Description

Customer Support Officer ASC Support Business Aviation

Savannah GA

As the Customer Support Officer you will be responsible for providing technical logistical and commercial assistance to RollsRoyce customers and Authorized Service Centre (ASC) personnel through onsite support guidance and training as it relates to customer support and the Authorized Service Centre agreements. This position is primarily responsible for interfacing with Gulfstream and operator customers at Gulfstreams service centres in Savannah GA and Brunswick GA; and supporting activities in Gulfstream North American service centre network.

We deliver the best jet engines in the world. Through intelligent innovation and active collaboration were putting our customers at the forefront of the aviation industry and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft and with over 13000 engines inservice around the world; were keeping the world flying.

Key Accountabilities:

Resolving operational customer issues with the ASC and providing day to day Operational Service Desk (OSD) / Campaign and OnWing Maintenance support covering technical & logistic aspects for ASCbased activity
Ensuring clear communication between OSD ASC and end customer and ensuring complete and accurate engine/ component information & data transfer
Supporting customer Entry In Service activities for new and preowned aircraft delivered through the GAC network including driving resolution of customer specific technical or commercial issues
Reviewing and approving standard Work Orders such as standard Line Maintenance activities according to RR warranty and CorporateCare service level agreements with customers.
Assisting users of the ASC Application and provide training as appropriate
Conducting regular review of Service Center Capabilities (IPs tooling availability)

Basic Requirements:

Associate degree with 4 years of external corporate aircraft airframer or customer focused environment experience OR
Bachelors degree with 2 years of external corporate aircraft airframer or customer focused environment experience OR
Masters degree OR
JD/PhD OR
6 years of external corporate aircraft airframer or customer focused environment experience in lieu of a degree
In order to be eligible for consideration you must be a U.S. Citizen or U.S. Permanent Resident

Preferred Requirements:

Have significant external corporate aircraft airframer vendor or customer experience
Have significant experience interfacing with Technical Services Customer Support or Program Management
Commercial knowhow e.g. ability to read interpret and apply contractual terms
Ability to work across functional boundaries

Create the new standard. Join us and youll develop your skills and expertise to the very highest levels working in an international environment for a company known the world over for excellence and innovation.

Beyond tomorrow

We are an equal opportunities employer. Were committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have the more successful well be. By building a culture of respect and appreciation we give everyone who works here the opportunity to realize their full potential.

You can learn more about our global Diversity and Inclusion strategy here.

So that you can be your best at work and home well consider flexible working arrangements for everyone in any role.

Due to the COVID19 pandemic we are keeping our people safe by offering the option to work from home where possible and necessary. If youre successful for this role youll be expected to work from home on a temporary basis.When RollsRoyce updates the safety protocols related to COVID19 you may be required to work in multiple spaces (home office alternate locations etc. as needed across the work week. These may vary dependent on required tasks the needs of the team and the focus of the organization.

Relocation assistance will be provided if applicable.

Type of Contract