Customer Experience Associate
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Job Description
About Calo
Launched in Bahrain in November of 2019 Calo is on a mission to make healthy easy. Were a team of dedicated people driving this mission by providing better faster and cheaper ways to access food through technology.
Role Overview
Were looking for talented enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role your tasks would include addressing customer queries sharing feedback with different departments and identifying ways to improve our processes.
What youll be working on
- Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
- Building relationships with customers from the moment they speak to us by welcoming them and making sure theyre happy with their experience
- Onboarding customers to kickoff their journey
- Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers issues
- Ensuring the customer is WOWed by our service by going above & beyond to make sure they leave the conversation satisfied
- Communicating feedback to the team and following up on resolving customers pain points
Ideal Candidate
- Previous experience working in a customer service role for a minimum of 1 year
- Have excellent verbal and written communication skills in English & Arabic and youre also a fast typer
- Passionate about problem solving; you get satisfaction from making peoples lives better
- A peoples person by nature
- Have a deep sense of empathy & drive to resolve customer issues
- Maintain a calm demeanor when facing challenges or stressful situations
- Ability to organize your time efficiently and complete tasks in a timely manner
- Interested in working on shift basis
Required Experience:
Junior IC
Employment Type
Full-Time
