Group Account Supervisor Market Access
Overview:
Relevate Health is a company made up of exceptional professionals with the business purpose of creating lifechanging healthcare engagement through our vision that every HCP communication is relevant. We are proud to be healthcare marketing experts who push ourselves every single day to the highest possible levels to further our purpose and exceed our goals. Our business successes have led to growth and our extraordinary culture is the cornerstone for an engaged and productive workforce.
Job Summary:
As a Group Account Supervisor (GAS) for Market Access you will be responsible for ensuring that all current and emerging client needs are met across multiple books of business. You will be the champion of the brand and work closely within a crossfunctional team of strategists project managers creatives developers and partner agencies. You will be responsible for managing client relationships and driving organic growth within your client portfolio. To achieve this youll have to understand the science behind the product the brands commercial market access strategy the access and reimbursement landscape that will help drive client revenue and growth. As part of the Client Service team you will also be responsible to coauthor and drive strategy planning and performance efforts document the decisions communicate them to the team strategize solutions and own the final delivery of all projects. Additionally you will help drive organic business growth of existing accounts and support leadership team with new business development outside of your assigned books of business.
In summary externally you will be serving as the clients point person for mediumsized conflict resolution; internally
manages direct conversations with crossfunctional team members
Duties / Responsibilities:
Lead multiple client accounts with minimal supervision across all projects or products. This may include working with clients to plan execute manage and analyze their market access campaigns continually providing a strategic vison and bringing new ideas to the table that support access and affordability objectives.
Share responsibility for client retention by maintaining midtosenior level client relationships including those beyond the Market Access team.
Stays current with healthcare and market access industry trends and applies that knowledge to projects and client conversations
Comfortable with participation in crafting market access strategies and tactical recommendations for clients as well as the creation of client presentation project briefs prompting POVs and research findings with support of the appropriate SME teams
Discusses upcoming tactics and needs with clients to ensure delight with level of partnership and strong client satisfaction
Owns knowledge of upcoming work and kicks off projects in a timely manner to optimize project timelines and helps meet revenue goals
Writes clear concise emails status reports and contact reports with clear and precise directions and communication
Manages finance reports and tracks project budget utilization shares updates with team in a timely manner and leads conversations with clients around account and project financial status
Enforces Relevate Health processes and appropriate use of systems
Drives and manages Project/Creative Brief development while engaging crossfunctional SMEs as necessary
Updates weekly internal and client status reports
Participates in medical regulatory and legal reviews as needed and owns the process by offering insight to content providing strategic rationale and defending work
Supports timeline and budget development to ensure inclusion of appropriate project components and investments
Anticipates internal team and client needs
Under executive leadership drives efficiency and internal team/client alignment
Demonstrates leadership with crossagency and internal partnerships with SME teams and leads leads productive internal and client status meetings delegates next steps as necessary
Exhibits strong presentation verbal and written communication skills
Supports change and growth; encourages collaborative and positive team relationships to foster team morale
Leads difficult conversations navigates effectively through challenges and offers alternative perspectives and recommendations
Assists with Relevate Health and client annual strategic planning
May need to work with Client Development colleagues to write SOW in partnership with other SMEs (PM creative strategy etc.
Participates in new business pitch team activities under executive leadership as needed
Works with manager and direct reports to achieve billable/utilization goals to ensure focus remains on client work and value
Able to mentor and develop Account Executives and Account Coordinators
Skills and Qualifications:
Demonstrates excellent interpersonal skills; Works well with others and is a team player
Exemplifies Relevate Healths core values: Pioneering Accountable Caring Transparent
Displays excellent time management and organization skills
Generate deep targeted market insights and integrates into business decisions
Lead the work of teams to deliver projects/activities on time and on budget
Demonstrate the ability to translate market access strategies into tactics that effectively drive business performance
Possess excellent Account Management and client leadership skills
Possess strong verbal/written communication skills
Demonstrate problem solving skills and be a proactive thinker eye toward future objectives (big picture) anticipating client needs to make sound recommendations
Demonstrate people management and coaching skills
Exhibit ability to engage in and resolve difficult candid/transparent conversations
Possess solid presentation skills and abilities for consultative selling
Education / Experience:
57 years of experience in a Market Access agency environment healthcare pharma with access and marketing.
Bachelors degree (preferably in Business Administration or Marketing)
Experience with and understanding of the following preferred: pharma marketing payer PBM Specialty pharmacy and HCP engagement KOL strategy access stakeholder experience creative development omnichannel payer marketing performance reporting account management and account director resources
Proven track record of supporting the delivery of midtolargescale projects
Committed to learning and selfdirected professional growth
Committed to investing time in Direct Reports personal growth and development
Familiarity working within fast paced / growthoriented business environment
Managerial experience preferred if candidate is interested in and has a passion for leading mentoring and building team
Working Conditions:
Hybrid working if within 40 miles of a Relevate Health Office (Dallas Boston Cincinnati New Jersey)
Remote working if outside 40 miles of a Relevate Health Office
Travel may apply based on position
Hours may vary based on position and location of client
Relevate Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants without regard to race color religion gender gender identity sexual orientation national origin age disability genetic information veteran status or any other characteristic protected by applicable law.
We are dedicated to creating a work environment that reflects the diversity of our community and ensuring that all individuals have equal access to opportunities for growth and advancement within our organization.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit talk frequently required to stand walk; use hands and fingers tools or controls; and reach with hands and arms. If you require accommodation during the application process please contact
FLSA Status: Exempt
Job Type: Full Time