Customer Support Analyst
Customer Support Analyst
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
As a Customer Support Analyst you will demonstrate a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud. Its a unique opportunity where you will learn a ton and gain invaluable experience in a tech company with a startup vibe.
Your mission should you choose to accept it:
- Develop an indepth understanding of Mews solutions serving as an ambassador to our customers ensuring they are achieving great value from our products
- Provide exceptional support for customers on technical issues via messaging email and phone
- Consult with customers proactively on ways to improve usage and efficiency
- Become familiar with all integrated partner solutions to ensure that we match up the bestconnected solutions based on customer needs
- Build and retain rapport with appointed Mews person at customer sites
- Maintain thorough customer documentation
- Continuously improve internal knowledge base
Youll be a great fit if you bring a few of the below with you:
- Higher Education preferably in Hotel Management / IT / Business
- Professional experience in customer support
- Experience in hotel operations
- Native or fluent in English is required additional language is a plus.
- Ability to take feedback learn quickly and adapt to new situations
- Outgoing social ready to communicate with employees customers and partners across different countries and different organizational levels
- Permission to live and work unrestricted in Australia
Required Experience:
IC
Employment Type
Full Time
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