Specialist AppProd Support

Job Description:

Job Description:

• 68 Years of experience in Linux admin & Production support
• Should have Production Operations experience (specially handling production environment)
• Experience on Ticketing tools like JIRA/ServiceNow/AOTS etc. is a must.
• Effective communication skills verbal nonverbal and written.
• Ability to work effectively within a team environment and collaborate with colleagues from various departments.
• The candidate is expected to work in 24/7 production support.
• Experience with monitoring tools and platforms (e.g. Grafana).
• The candidate is expected to have a knowledge on the ETL tools such as IBM TWS Informatica Kafka etc.
• Experience on the data transfer tools like Connect direct SFTP SCP etc.
• Excellent problemsolving and troubleshooting skills.
• Good handson experience on Linux and Azure cloud services.
• Strong knowledge on the scripting e.g. Shell scripting Python etc.
• Familiarity with clustering environment such as Veritas redhat cluster etc.
• Strong communication and collaboration abilities.
• Ability to work in a fastpaced dynamic environment.
• Familiarity with containerization technologies (Docker Kubernetes).
• Familiarity with the processes (Incident change and problem management)

Roles and Responsibilities:

• Should be responsible to provide technical support administrative support and troubleshoot the issues for the daytoday operations. Should be able to resolve the technical issues to meet the SLAs.
• Should also be responsible for monitoring the systems providing technical assistance managing incidents and ensuring efficient workflows.
• Providing 247 operational support to all production practices on holidays and weekends.
• Coordinating with various teams and raise support ticket for all issues analyze root cause and assist in efficient resolution of all production tickets.
• Good troubleshooting and analytic skills.
• Acting as the point of contact for the infra production eco system.
• Candidate should enhance the quality by value adds automation optimization etc.

Key Competencies and Skills

• Manage and maintain Linux servers
• Perform regular system updates patch management and security configurations.
• Monitor system performance and ensure high availability.
• Deploy manage and monitor virtual machines and other resources in Azure.
• Very good experience on the Linux inplace upgrades
• Hands on experience on onprem to Azure migration
• Implement and manage Azure services such as Azure Compute Azure Active Directory Azure Storage Azure backups and Azure Networking.
• Ensure proper security measures are in place including firewalls security groups and identity management.
• Develop and maintain automation scripts using Bash Python or PowerShell.
• Implement Infrastructure as Code (IaC) using tools like Terraform or ARM templates.
• Set up and configure monitoring tools to track system performance availability and security.
• Generate regular reports on system health performance metrics and incident resolution.
• Implement and manage backup solutions for both onpremises and cloud environments.
• Perform regular backup tests and ensure data recovery processes are in place.
• Create and update knowledge base articles for common issues and resolutions.
• Azure AI Mango DB Natural language processing (NLP) and large language models (LLMs) SQL is added advantage.
• Knowledge on the ETL applications such as Informatica IBM TWS Kafka etc.
• Knowledge on DevOPS tools like Ansible git Jenkins etc.

Education and Qualifications:

• Must have bachelors degree or masters degree in science / computer applications or equivalent.
• Certification in Linux and Azure cloud platform

#ProductEngineering

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.