Technical Support Engineer
Technical Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Company Overview
Group/Division
Job Description/Preferred Qualifications
Responsibilities:
Provide direct technical service and support for our fab defect inspection products for customers Germany Austria and Switzerland and other countries either remote or direct.
Understand customer problem statements analyze data and provide plan of actions.
Perform breakdown repairs and maintenance at customers sites with rapid response where necessary.
Prepare with customers site planning and check and verify install requirements are met prior to system installation.
Install and/or upgrade of purchased products for the European customers.
Perform conformance testing of tools according to procedures of installed tools at customer s site.
Train and instruct user in basic operation and maintenance our products.
Work with other crossfunctional groups (Engineering Manufacturing Applications and Service) to discuss technical issues in details and host meetings to establish owners action items and dates.
Communicate installation status to team.
Be available to travel within the region and occasionally worldwide to support escalated issues onsite.
Document and report installation or quality nonconformances through a remote database management system.
Provide technical input to the sales team for future business development.
Requirements:
A university degree in engineering or natural sciences a degree as a technician or a completed technical apprenticeship.
Handson experience troubleshooting systems with mechanical optical pneumatic and electronic components is preferable.
Ability to diagnose causes of malfunction and to actively resolve customers service problems.
Strong interpersonal and selfmanagement skills
Fluent in English
Strong written and verbal communication skills
Good computer literacy including familiarity with data system hardware and industry standard operating systems.
Travel requirements up to 30 with mainly domestic and occasionally international travel.
A current and valid driving license
Valid working permission within the EU
No visa or other restriction preventing travel in the USA or EU
Minimum Qualifications
Masters Level Degree and 0 years related work experience; Bachelors Level Degree and related work experience of 2 years
We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Employment Type
Full-Time
