Remote Customer Service
Remote Customer Service
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0-1years
$ 12 - 15
1 Vacancy
Job Description
We re looking to hire agents who want to work remotely to provide customer service support to various companies. Candidates applying for the role should be highly organized and must perform multiple tasks for different teams/clients simultaneously. Any sort of experience with marketing campaigns and an understanding of what excellent customer service means is valued highly.
- Update internal databases with account information.
- Coordinate meetings calls and demos.
- Create detailed reports of campaign results.
- Help create promotional materials (e.g. presentations and videos).
Requirements
- Answering inbound phone calls promptly and professionally.
Providing accurate information and assistance to callers.
Resolving customer inquiries and issues on time.
Documenting all interactions and maintaining detailed records.
Escalating complex issues to appropriate channels when necessary.
Following company policies and procedures.
Collaborating with team members to ensure consistent service delivery.
Adhering to clientspecific guidelines and protocols.
Meeting performance metrics and targets set by the company.
Benefits
Answering inbound phone calls promptly and professionally. Providing accurate information and assistance to callers. Resolving customer inquiries and issues on time. Documenting all interactions and maintaining detailed records. Escalating complex issues to appropriate channels when necessary. Following company policies and procedures. Collaborating with team members to ensure consistent service delivery. Adhering to client-specific guidelines and protocols. Meeting performance metrics and targets set by the company.
Employment Type
Full Time
Company Industry
Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers
