Cybersecurity Customer Experts - German - Remote Athens
Cybersecurity Customer Experts - German - Remote Athens
Posted on :
09-07-2025
Employer Active
1 Vacancy
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Job Description
Position: Customer Expert
Work model: Remote
Location: Athens Greece
Employment type: Full-time
What you will do:
- Communicate with customers via phone chat & e-mail
- Ensure full functionality of the antivirus protection
- Troubleshoot technical issues using your problem-solving skills
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction representing a major brand
- Provide and maintain strong professional relationships with all partners and show empathy at all times
- Log the cases on internal systems while getting up to date with clients products & services.
What you will bring:
- Fluency in German
- Very good communication skills in English
- Exceptional written and spoken communication skills soft skills as well as problem-solving skills
- Empathy and a passion for customer service
- Familiarity with current Anti-Malware and Firewall products
- Ability to install an operating system and install additional necessary software
- Ability to troubleshoot common PC Mac and mobile issues
- Knowledge of MAC iOS and Android Operating Systems
- Knowledge of Firewall Antivirus products and Security domain
- Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
- Base knowledge of networking technologies (TCP/IP DNS WLAN)
What we offer:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process (all at no cost to you)
- Competitive monthly salary 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises providing a great working environment with relaxing break areas
Employment Type
Full Time
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