Senior Data Scientist Member Insights
Senior Data Scientist Member Insights
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Job Description
Were looking for a highly skilled Senior Data Scientist to play a pivotal role in the Member Data Science team. In this role you will be responsible for driving insights from customer complaints you will analyze structured/unstructured complaints data to uncover trends identify root causes and provide actionable recommendations to improve customer experience and operational efficiency. The Member Organization is the connective tissue at SoFi we are dedicated to understanding our members and their behaviors to help them achieve financial independence and reach their goals
As a Sr. Data Scientist youll use your expertise in data analysis statistical modeling and machine learning to uncover insights that will directly impact product quality. You will partner with product and compliance teams to uncover systemic issues. This role demands a strong technical foundation (SQL Python/R Tableau Statistics) a deep understanding of business metrics text analytics A/B testing and exceptional collaboration skills.
This role is inherently crossfunctionalyou will work closely with engineering product managers lifecycle marketing data science design operations finance risk legal compliance and executive teams to set business objectives define product strategy prioritize features and execute on them. This is an exciting role for someone to make a direct impact on the companys financial performance and customer experience.
Responsibilities:
- Design and implement data collection and processing pipelines
- Develop and apply machine learning models to solve business problems
- Strong experience owning product analytics workflows including formulating success metrics socializing them across the organization and creating dashboards/reports
- Evaluate and interpret the results of data analysis
- Communicate findings to technical and nontechnical stakeholders
- Stay uptodate on the latest data science techniques and technologies
- Build data pipelines to deploy production level datasets
Qualifications:
- Bachelors degree required (Masters preferred) in Computer Science Math Physics Engineering or quantitative field.
- 4 years of relevant work experience
- Strong programming skills in SQL Python/R and proficiency in Tableau
- Experience with using DBT Airflow to build Data Pipelines in Snowflake
- Experience with text analytics NLP A/B testing quasiexperimentation for causal inference
- Experience with data mining descriptive analytics defining KPIs machine learning statistical modeling and predictive modeling concepts.
- Demonstrate strong business acumen and curiosity with excellent communication and presentation skills with leadership
- Ability to work independently and as part of a team. You should be able to initiate and drive projects to completion
- Exceptional problemsolving skills
- Influence outcomes and communicate technical content to general audiences
- Work independently in a dynamic crossfunctional environment with strong attention to detail and be a team player.
- Prepare comprehensive data reports and share insights with stakeholders
Required Experience:
Senior IC
Employment Type
Full Time
