Customer Success Manager
Customer Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Company: Synthavo
Role: Senior Customer Success Manager
Location: Remote in Germany (preferably South). Onboarding in Stuttgart.
Language: German native English fluent
WFH policy: Remote
Industry: Manufacturing Tech / AI
Product: AIpowered spare parts identification and supply chain optimisation platform for OEM machinery companies
Size and functions of local team:
- Collaboration with sales and product teams
Role description:
- Full CSM ownership focusing on machinery companies (Mittelstand & enterprise)
- Primary stakeholders: Heads of AfterSales AfterSales Service and Spare Parts
- Customer visits: up to 4/month potentially 1 full travel week
- Leading onboarding building customer trust and managing projects
- Handover from sales onboarding data gathering coordinating in Synthavo presenting results
- Building the CSM function and customer success processes
Unique about the company:
- Seedstage company with $500K ARR and proven productmarket fit ready to scale
- First mover in the market leveraging AI for longterm data value in supply chain optimisation
- Highgrowth potential positioning for unicorn/IPO success
- Founderled entrepreneurial culture with deep industry expertise
- Direct impact on GTM strategy and company growth
Growth perspective:
- Potential to move into CS Director role as the company expands including US expansion
Must haves:
- 3 years as a CSM in B2B SaaS
- Strong communication skills
- Project management experience
Nice to haves:
- Entrepreneurial mindset comfortable in a startup environment
- Experience in the machinery industry
- Female candidates preferred
Salary range & secondary benefits:
- 80K OTE (variable linked to ARR 10
- 30 days holiday flexible working models
- Pension contribution options
Hiring process:
- Intro call with People & Talent team
- Interview with Alex (COO & Cofounder)
- Case study interview
- Deep dive interview (onsite in Stuttgart)
- Offer
How to introduce a candidate:
Via intro channel tagging Alexander for CSM. IF accepted share Alexanders calendly: https://calendly/alexanderillgsynthavo/synthavomeeting
Required Experience:
Manager
Employment Type
Remote
Company Industry
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
